Insurance Customer Service

STATE FARM AGENCY, Lakeway, TX; Cedar Park (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Salary plus Bonus

Paid Time Off

Valuable experience

Advancement opportunities

Job summary

STATE FARM AGENCY, Lakeway, TX is seeking a Licensed Customer Service Representative to join their team in-office. The role requires an active Property and Casualty license and a commitment to exceptional customer experience.

You will build relationships, answer inquiries about insurance options, and support policy changes, billing, and claims with a proactive, team-oriented approach.

Qualifications

• Active Property & Casualty license is required.
• License status must be current and in good standing.
• Strong customer service orientation and communication ability.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service on inquiries, coverages, billing and changes.
• Educate customers on insurance options using a needs-based approach.
• Maintain professionalism and timely activity reporting.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Teamwork

Multitasking

Computer literacy

Education

Property & Casualty license

Life and Health license

Job description

Insurance Customer Service

STATE FARM AGENCY, Lakeway, TX Cedar Park, Texas, United States

About this position

Insurance Customer Service

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Lakeway, TX. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Bonus
• Paid Time Off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.