Bilingual Leasing & Resident Experience Specialist

Brighthaven Communities; Gresham (OR); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental & vision

401(k)

Paid holidays

Personal time off

Growth opportunities

Professional development

Job summary

Avanath is a premier property management company focused on providing affordable housing for the workforce. The Leasing Specialist supports leasing, marketing, and positive resident relations within our community.

A professional, engaging approach helps residents and the workforce feel valued as you collaborate with vendors, regulatory agencies, and social services partners. The incumbent must balance a fast-paced environment with flexibility for evenings and weekends, while leveraging Yardi

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual English & Spanish highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software

Responsibilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready”, communicate related service needs to Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again. If unavailable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Resident Retention: Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines: Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, and all other laws pertaining to the apartment industry.
• Under the direction of Compliance and Community Manager, manages compliance file maintenance, where applicable.

Skills

Sales experience

Bilingual English & Spanish

Customer relations

Proficient in Windows Word Excel

Tools

Yardi Voyager

Job description

Avanath is a premier property management company focused on providing affordable housing for the workforce. The Leasing Specialist supports leasing, marketing, and positive resident relations within our community.

A professional, engaging approach helps residents and the workforce feel valued as you collaborate with vendors, regulatory agencies, and social services partners. The incumbent must balance a fast-paced environment with flexibility for evenings and weekends, while leveraging Yardi