Bilingual Lead Teller - CX Coach (Spanish Pref)

PNC Financial Services Group; Murphy (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group is seeking a Lead Teller to coach and mentor tellers at the Murphy, TX branch. This in-office role emphasizes delivering a superior customer experience and identifying opportunities to grow banking relationships.

Spanish preferred and strong communication are valued. You will work with branch leadership to ensure accurate daily operations, adherence to policies, and effective use of technology in servicing customers.

Qualifications

• Knowledge of banking products and services is required.
• Ability to identify customer needs and match solutions.
• Strong communication and problem-solving skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a quality customer experience.
• Identify opportunities during customer interactions and refer to branch staff.
• Educate customers on options for managing transactions and leveraging technology.
• Assist Branch Manager with performance management and hiring processes.
• Ensure branch operations and transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller to coach and mentor tellers at the Murphy, TX branch. This in-office role emphasizes delivering a superior customer experience and identifying opportunities to grow banking relationships.

Spanish preferred and strong communication are valued. You will work with branch leadership to ensure accurate daily operations, adherence to policies, and effective use of technology in servicing customers.