Bilingual Korean Teller - Customer Experience Pro

M&T Bank Corporation; Falls Church (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits (medical and退休)

Job summary

M&T Bank Corporation is hiring at Falls Church, VA for a branch customer service role. You will assist customers face-to-face, process transactions, balance cash, and promote digital self-service options while upholding banking policies and compliance.

The position emphasizes customer care, risk awareness, and teamwork in a fast-paced retail banking environment. Ideal candidates have a high school diploma or GED, at least 6 months in customer service, and strong communication skills in English

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Ability to communicate fluently in English and a second language; willingness to be assessed.
• Strong verbal and interpersonal skills; proficient with internet-based tools.

Responsibilities

• Provide exceptional branch customer service and address needs with solutions.
• Demonstrate digital tools and identify self-service opportunities for customers.
• Greet customers and assist with lobby management and general inquiries.
• Process transactions accurately and balance cash per Bank Policy.
• Escalate and resolve account service issues; log complaints in the system.
• Refer sales opportunities to banking partners and maintain branch operations.
• Handle branch operations like cash orders, vault, ATM, and wire transfers.
• Perform account maintenance tasks and AML/KYC-related activities.

Skills

Customer service

Data entry

Cash handling

Bilingual

Communication

Time management

Education

High school diploma or GED

Bilingual based on branch needs

Tools

Internet proficiency

Job description

M&T Bank Corporation is hiring at Falls Church, VA for a branch customer service role. You will assist customers face-to-face, process transactions, balance cash, and promote digital self-service options while upholding banking policies and compliance.

The position emphasizes customer care, risk awareness, and teamwork in a fast-paced retail banking environment. Ideal candidates have a high school diploma or GED, at least 6 months in customer service, and strong communication skills in English