Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Job summary

Universal Language Service, Inc. in Bellevue, WA is seeking a dedicated Bilingual Customer Service & Language Specialist (Korean) for a full-time, on-site role. The position combines real-time interpretation with administrative duties, with a Monday–Friday schedule and medical benefits.

The candidate will deliver Korean-English interpretation (OPI/VRI), update interpreter profiles, manage assignments and schedules, and maintain professional, confidential communications with clients and staff.

Qualifications

• Bilingual proficiency in English and Korean required.
• Excellent communication, organization and customer service skills.
• Experience in scheduling, interpretation or translation is a plus.

Responsibilities

• Interpret real-time OPI/VRI in Korean and English for clients.
• Assist interpreters by completing and updating profiles and documentation.
• Coordinate interpreter assignments and manage schedules with accuracy.
• Maintain confidential handling of client and interpreter information.
• Ensure timely and compliant fulfillment of client requests.

Skills

Bilingual English-Korean

Communication skills

Customer service

Education

Bachelor’s degree in Linguistics or related field

Job description

Position: Bilingual Customer Service & Language Specialist ( Korean ) (W-2 Employee) Location: Onsite, Bellevue, WA Schedule: Monday–Friday, 9:00 AM – 6:00 PM (PST) Employment Type: Full-time, W-2 Languages Needed: Korean

About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Korean) join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities:

Interpretation & Customer Support Deliver real-time OPI/VRI interpretation services in Korean and English Assist interpreters with completing and updating profiles and documentation Follow up with interpreters to ensure records are current and compliant Maintain clear and professional communication with interpreters and internal teams Handle sensitive information with confidentiality and accuracy Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests Maintain interpreter account records, updating information related to assignments, availability, and billing accurately Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements:

Strong bilingual proficiency in English and Korean Excellent communication, organization, and customer service skills Strong attention to detail and ability to manage administrative documentation Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST) Prior interpretation experience preferred Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background:

Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience) Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements:

This is a full-time, on-site position based at our Bellevue, WA corporate office Remote work is not permitted Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation:

Up to $25 per hour, depending on qualifications and relevant experience Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.