Part-Time Bilingual Korean Customer Experience Specialist

Perelson; Lehi (UT); Sur place; USD 32 000 - 33 000; Temps partiel

Résumé du poste

PrincePerelson & Associates is seeking a Part-Time Bilingual Korean Customer Experience Specialist to join our Lehi, Utah team. You will provide support in English and Korean across phone, email, live chat, and SMS, handling inquiries, orders, and account updates with a focus on quality and care.

This Remote- UT ONLY role requires a reliable internet connection and afternoon shifts (Mon–Fri, 3:00 pm–7:00 pm; rotating Saturdays).

Qualifications

• Bilingual Korean/English (spoken and written).
• Excellent customer service experience with ability to de-escalate issues.
• Strong listening, communication, and problem-solving skills.

Responsabilités

• Provide customer support in Korean and English via phone, email, live chat, and SMS.
• Assist with product orders, returns, new member applications, account updates, and general inquiries.
• Document all customer interactions for accuracy and quality assurance.
• Collaborate with internal teams to improve customer experience.

Connaissances

Korean/English bilingual

Customer service

Communication

Problem solving

Microsoft Office

Typing 30 WPM

Outils

Microsoft Office

Description du poste

Added - a day ago Part-Time Bilingual Korean Customer Experience Specialist Customer Service Lehi , Utah | Temp to Hire

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Part-Time Bilingual Korean – Customer Experience Specialist (Remote- UT ONLY)
Compensation:$23–$24 per hour DOE
Work from Home- UTAH RESIDENTS ONLY
Must live within an hour's drive ofLehi
Schedule:Part-Time | Monday–Friday,
Afternoon Shift: 3:00 pm-7:00 pm (Rotating Saturdays) 8:00 am-12:00 pm
Requirement:Reliable internet speed of 100 MBPS minimum
We are seeking aCustomer Experience Specialist – Bilingual (Korean/English)to join our team. In this role, you will provide outstanding support to customers in both English and Korean through multiple communication channels. You will be the first point of contact for inquiries, orders, account updates, and event support, ensuring every customer interaction reflects our commitment to quality and care.
This is an exciting opportunity for a bilingual professional who enjoys helping people, promoting wellness products, and working in a fast-paced, customer-first environment.

Key Responsibilities

• Provide customer support in Korean and English via phone, email, live chat, and SMS.
• Assist with product orders, returns, new member applications, account updates, and general inquiries.
• Share accurate information on compensation plans, promotions, events, and products.
• Promote upsell items and current offers to enhance the customer experience.
• Document all customer interactions for accuracy, auditing, and quality assurance.
• Resolve customer concerns professionally and eliminate complex issues as needed.
• Participate in ongoing training to stay up to date on promotions, processes, and tools.
• Maintain performance standards in customer satisfaction, handling time, and quality scores.
• Represent the company at virtual or in-person events, supporting both Korean- and English-speaking customers.
• Collaborate with internal teams to continuously improve the customer experience.

Skills & Qualifications

• Bilingual proficiency in Korean and English(spoken and written); advanced Korean fluency required.
• Friendly, professional, and customer-focused attitude.
• Strong listening, communication, and problem-solving skills.
• Excellent customer service experience with ability to de-escalate issues effectively.
• Basic knowledge of direct sales preferred.
• Proficiency in Microsoft Office; typing 30+ WPM with 10-key skills.
• High attention to detail, multitasking ability, and adaptability to new systems and processes.

PrincePerelson & Associates is an Equal Opportunity Employer and complies with all provisions of the EEO and ADA laws. We do not discriminate in our employment practices on the basis of race, color, religion, national origin, sex (including sexual orientation and sexual identity), age, genetic information, parental status, military status, disability, or any non-merit-based factors or other federal, state, or locally protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.