Bilingual IT Support & Device Management Specialist (EN/ES)

TEKsystems; Arlington (VA); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems is seeking a Senior IT Support Analyst to serve as the primary on-site technology resource for the Washington, D.C. corporate office and regional sites.

You will work in a Microsoft-centric environment (M365, Intune, SharePoint) with Samsung Knox MDM, providing proactive end-user support and regional IT operations collaboration. The role emphasizes hands-on expertise, cross-functional teamwork, and reliability, with hybrid collaboration and travel to job sites in the DC area.

Qualifications

• 5+ years of progressive IT support experience.
• Hands-on administration experience with Microsoft Intune, including compliance and configuration policy for Windows and iOS/iPadOS devices.
• Working knowledge of the broader M365 stack (Exchange Online, SharePoint, Teams) at an administrator/support level.
• Experience with Samsung Knox MDM (or comparable Android enterprise management) for smartphone fleets.
• ITIL 4 Foundation certification required (or must be obtained within the first 90 days of hire).
• Demonstrated experience supporting conference room/AV systems, IP telephony, printers/MFPs, and mobile device fleets.
• Strong asset and inventory management discipline, including spares/stock planning.
• Excellent verbal and written communication skills; comfortable interfacing with Senior business stakeholders.
• Ability and willingness to travel regularly to job sites and regional offices in the D.C. area.

Responsibilities

• Provide hands-on support for workstations, meeting rooms, and conference/AV systems for the D.C. corporate office.
• Support printers/MFPs, IP telephony, and mobile devices for end users.
• Own workplace and mobility services for the corporate team locally, with the ability to expand scope as demand grows.
• Act as the regional hands‑and‑eyes for IT Operations during refreshes, upgrades, and release/change activity.
• Coordinate directly with the Core corporate IT Operations and IT Services teams; be engaged, not siloed.
• Escalate, document, and follow through on infrastructure issues affecting the region using standard ITSM processes.
• Serve as a regional owner for end‑to‑end device management practices: provisioning, hardening, security-baseline compliance, decommissioning.
• Apply and enforce device policy in Microsoft Intune for Windows and iOS/iPadOS devices, and Samsung Knox MDM for Android fleet.
• Use M365 and SharePoint administration knowledge to support workplace and mobility services beyond pure device management.
• Our client manages roughly 2,800 laptops, 2,000 iPads, and 3,500 mobile devices enterprise-wide; mature standards and controls behind that fleet through Intune-focused collaboration.

Skills

Troubleshooting

Technical support

Imaging

Intune

Microsoft

Mobile device

Conference room support

Customer service

Network support

Phone support

Education

ITIL 4 Foundation certification

Tools

Intune

Samsung Knox MDM

M365

SharePoint

Job description

TEKsystems is seeking a Senior IT Support Analyst to serve as the primary on-site technology resource for the Washington, D.C. corporate office and regional sites.

You will work in a Microsoft-centric environment (M365, Intune, SharePoint) with Samsung Knox MDM, providing proactive end-user support and regional IT operations collaboration. The role emphasizes hands-on expertise, cross-functional teamwork, and reliability, with hybrid collaboration and travel to job sites in the DC area.