Bilingual IT Help Desk Specialist - Windows, Cisco, Mac

Trackonomy; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company in San Jose is seeking an IT Help Desk Specialist to provide technical support to users. The ideal candidate will be bilingual in English and Spanish, with experience in troubleshooting hardware and software issues. Responsibilities include supporting Windows and Mac OS systems and managing incidents through a ticketing system. The role is full-time and entry-level, offering a competitive salary range from $70,000 to $90,000 per year.

Qualifications

• 2+ years of experience in user support or help desk roles.
• Solid understanding of Cisco network devices.
• Strong knowledge of Windows and Mac OS operating systems.

Responsibilities

• Provide first and second-level technical support to end users.
• Troubleshoot issues related to Windows and Mac OS systems.
• Support and maintain Windows Server environments.

Skills

Customer-focused support

Bilingual English-Spanish

Troubleshooting hardware/software

Technical documentation

Problem-solving skills

Tools

Jira

ServiceNow

Zendesk

Job description

A technology company in San Jose is seeking an IT Help Desk Specialist to provide technical support to users. The ideal candidate will be bilingual in English and Spanish, with experience in troubleshooting hardware and software issues. Responsibilities include supporting Windows and Mac OS systems and managing incidents through a ticketing system. The role is full-time and entry-level, offering a competitive salary range from $70,000 to $90,000 per year.