Jr. Help Desk Specialist

Trackonomy; San Jose (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company in San Jose is seeking an IT Help Desk Specialist to provide technical support to users. The ideal candidate will be bilingual in English and Spanish, with experience in troubleshooting hardware and software issues. Responsibilities include supporting Windows and Mac OS systems and managing incidents through a ticketing system. The role is full-time and entry-level, offering a competitive salary range from $70,000 to $90,000 per year.

Qualifications

• 2+ years of experience in user support or help desk roles.
• Solid understanding of Cisco network devices.
• Strong knowledge of Windows and Mac OS operating systems.

Responsibilities

• Provide first and second-level technical support to end users.
• Troubleshoot issues related to Windows and Mac OS systems.
• Support and maintain Windows Server environments.

Skills

Customer-focused support

Bilingual English-Spanish

Troubleshooting hardware/software

Technical documentation

Problem-solving skills

Tools

Jira

ServiceNow

Zendesk

Job description

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This range is provided by Trackonomy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

About the Role

We are seeking a detail-oriented and proactive IT Help Desk Specialist to provide technical support to users, ensuring smooth and efficient operations across systems and networks. The ideal candidate is bilingual (English–Spanish), customer-focused, and capable of troubleshooting a wide range of hardware and software issues.

Key Responsibilities

• Provide first and second-level technical support to end users via phone, chat, or in person.
• Troubleshoot and resolve issues related to Windows and Mac OS systems.
• Support and maintain Windows Server environments.
• Monitor, diagnose, and escalade issues related to Cisco networks and devices.
• Manage and document incidents using a ticketing system (e.g., Jira, ServiceNow, Zendesk).
• Collaborate with other IT teams to ensure timely resolution of technical problems.
• Maintain accurate records of configurations, procedures, and solutions.

Qualifications

• 2+ years of experience in user support or help desk roles.
• Solid understanding of Cisco network devices (routers, switches, firewalls).
• Strong knowledge of Windows and Mac OS operating systems.
• Experience with Windows Server administration and support.
• Proficiency in ticketing systems and IT documentation.
• Bilingual: English and Spanish (required).
• Excellent communication and problem-solving skills.

Preferred

• CompTIA A+, Network+, or equivalent certification.
• Experience working in fast-paced, multilingual environments.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing

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