Bilingual IT Help Desk Technician (English/Spanish)

CampusWorks, Inc.; United States; À distance; USD 40 000 - 55 000; Plein temps

Résumé du poste

CampusWorks, Inc. is seeking Helpdesk Technicians (English and bilingual Spanish) to join our team.

They serve as the first contact for students, faculty, staff, and campus community members, delivering Tier 1 support for software, hardware, classroom tech, printing, and network issues. Reporting to the Director, Help Desk Center of Excellence, you will diagnose issues via phone, email, chat, or in-person and escalate when needed.

Qualifications

• High school diploma or equivalent.
• Minimum of one-year related experience supporting PC hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
• Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP.
• Associate’s degree or bachelor’s degree in computer science or a related field.
• 2-5 years of related desktop experience.

Responsabilités

• Serve as the primary point of contact for students, faculty, and staff, providing Tier 1 support.
• Troubleshoot and resolve Tier 1 issues, such as password resets and account management.
• Follow ITIL priority matrix to evaluate and prioritize service requests.
• Create accurate and detailed tickets for every customer encounter.
• Collaborate with IT staff to resolve and manage unresolved tickets.
• Utilize knowledge base articles to resolve issues and report gaps with supervisor approval.

Connaissances

Communication

Diagnostics

Instructions

Scheduling

Independence

Remote work

Help desk software

Interpersonal skills

Problem solving

Teamwork

Flexibility

Learning mindset

Formation

High school diploma

Associate’s or Bachelor’s degree in CS or related field

Outils

Help desk software

Description du poste

CampusWorks, Inc. is seeking Helpdesk Technicians (English and bilingual Spanish) to join our team.

They serve as the first contact for students, faculty, staff, and campus community members, delivering Tier 1 support for software, hardware, classroom tech, printing, and network issues. Reporting to the Director, Help Desk Center of Excellence, you will diagnose issues via phone, email, chat, or in-person and escalate when needed.