Level 1 Help Desk Analyst (Bilingual Spanish)

Software Technology Inc.; Conyers (GA); On-site; USD 22,041 - 24,796; Part time

Job summary

A technology service provider is seeking a Level 1 Help Desk Analyst to provide technical assistance to customers. Key responsibilities include troubleshooting hardware and software issues, managing ticket queues, and ensuring high levels of customer service. The ideal candidate should have over 2 years of experience in an IT call center and a technical degree in relevant fields. This role offers a pay range of $16-$18 per hour.

Qualifications

• 2+ years' experience in an IT call center environment.
• Hands on knowledge in resolving issues with Win 7 and 10.
• Familiarity with customer complaints and inquiries.

Responsibilities

• Oversee daily performance of computer systems and applications.
• Answer user inquiries regarding software or hardware operation.
• Monitor ticket queues and escalate to support staff.

Skills

Customer service

Technical troubleshooting

Ticket management

Bilingual, Spanish

Education

Vocational/Technical degree in computer applications

Tools

MS Office

Outlook

Apple iOS

Job description

A technology service provider is seeking a Level 1 Help Desk Analyst to provide technical assistance to customers. Key responsibilities include troubleshooting hardware and software issues, managing ticket queues, and ensuring high levels of customer service. The ideal candidate should have over 2 years of experience in an IT call center and a technical degree in relevant fields. This role offers a pay range of $16-$18 per hour.