Bilingual ISAP Case Manager — Spanish Speaking

The GEO Group, Inc.; Dover (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Two weeks vacation

56 hours sick time

15 paid holidays

Medical, dental, vision coverage

Life insurance (spouse and dependents)

AD&D insurance

Short/long-term disability

Flexible spending account

401(k) with company match

Stock purchase program

Tuition reimbursement

Employee Assistance Program (EAP)

Legal program

Direct deposit

Theme park discounts

Job summary

BI Incorporated is seeking a Case Manager to provide intensive supervision and case management for ISAP participants. You will administer program policies, coordinate services, and maintain detailed records to ensure compliance with DHS contracts.

You will engage with participants through intake, home visits, and regular face-to-face meetings, coordinating translation services, travel documents, and community resources while upholding strict confidentiality and regulatory requirements.

Qualifications

• High School Diploma or GED required.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
• Proactively manages cases using all appropriate tools and techniques.
• Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship.
• Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources.
• Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.

Skills

Customer service

Case management

Bilingual Spanish

Driver's license

US citizenship

Communication skills

Multicultural sensitivity

Data entry

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

BI Incorporated is seeking a Case Manager to provide intensive supervision and case management for ISAP participants. You will administer program policies, coordinate services, and maintain detailed records to ensure compliance with DHS contracts.

You will engage with participants through intake, home visits, and regular face-to-face meetings, coordinating translation services, travel documents, and community resources while upholding strict confidentiality and regulatory requirements.