Bilingual Immigration Case Manager (Spanish)

The GEO Group, Inc.; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) Matching

Tuition Reimbursement

Paid Holidays

Job summary

BI Incorporated seeks a case manager for the Intensive Supervision Appearance Program (ISAP) to oversee participant services from entry to release under DHS contracts. The role emphasizes case planning, documentation, and coordination of community resources.

Responsibilities include intake, home visits, electronic monitoring installation and compliance, and progress reporting. Requires strong communication, data handling, and multicultural sensitivity in a dynamic, field-based environment.

Qualifications

• High School Diploma or GED.
• Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
• At least two years of customer service or case management experience required; experience with law, social work, detention, or multicultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to conduct home visits.
• US citizenship required.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with regulations.
• Meets with participants face-to-face regularly as required by obligations; maintains confidential records.
• Conducts intake interview and orientation session within contractual timeframes.
• Installs electronic monitoring equipment and monitors compliance.
• Coordinates travel documents and resources to assist participants.
• Reviews service plans and writes progress reports; conducts risk/needs assessments.
• Performs home visits to verify residences and ensures compliance with obligations.

Skills

Customer service

Bilingual English/Spanish

Verbal & written communication

Typing skills

Cultural sensitivity

Computer skills

Education

Bachelor's degree in Sociology / Psychology / Social Work / Criminal Justice

Job description

BI Incorporated seeks a case manager for the Intensive Supervision Appearance Program (ISAP) to oversee participant services from entry to release under DHS contracts. The role emphasizes case planning, documentation, and coordination of community resources.

Responsibilities include intake, home visits, electronic monitoring installation and compliance, and progress reporting. Requires strong communication, data handling, and multicultural sensitivity in a dynamic, field-based environment.