Immigration Case Manager (Bilingual Spanish)

BI Incorporated; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k) Matching

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Vacation 80 hours

Sick 56 hours

Paid Holidays

Job summary

BI Incorporated seeks a dedicated ISAP Case Manager to provide comprehensive case management for Intensive Supervision Appearance Program participants. You will implement service plans, conduct intake, install monitoring equipment, and coordinate translations and community resources to support DHS contract requirements.

You will maintain confidential records, conduct home visits, and collaborate with partners to ensure legal orientation and participant welfare, while adhering to strict

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• At least two (2) years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament; ability to stay calm under stress.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the software typically used by the department.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
• Proactively manages cases using all appropriate tools and techniques.
• Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship.
• Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources.
• Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.

Skills

Bilingual Spanish

Customer service

Communication skills

Multicultural sensitivity

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Basic computer skills

Job description

BI Incorporated seeks a dedicated ISAP Case Manager to provide comprehensive case management for Intensive Supervision Appearance Program participants. You will implement service plans, conduct intake, install monitoring equipment, and coordinate translations and community resources to support DHS contract requirements.

You will maintain confidential records, conduct home visits, and collaborate with partners to ensure legal orientation and participant welfare, while adhering to strict