Bilingual Internet Support Specialist - Remote

Ideatek Telcom LLC; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Benefits package (medical/dental/ve/41

Internet service reimbursement

Tuition reimbursement

Community engagement opportunities

Culture of integrity

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver outstanding service with empathy, and collaborate with internal teams to resolve problems efficiently.

This role supports remote work for qualified candidates in select states and emphasizes proactive follow-up and customer satisfaction. Ideal candidates have 2+ years in technical support, strong Spanish/English communication, and

Qualifications

• 2+ years in a technical troubleshooting role, help desk, or high-volume support.
• Fluent in Spanish and English.
• Availability for standard training hours and regular shifts, with some weekend coverage.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues accurately and efficiently.
• Provide consistently high level of service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends or recurring issues and share insights for process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Technical troubleshooting

Bilingual Spanish/English

Customer service

Tools

CRM software

Ticketing systems

Job description

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver outstanding service with empathy, and collaborate with internal teams to resolve problems efficiently.

This role supports remote work for qualified candidates in select states and emphasizes proactive follow-up and customer satisfaction. Ideal candidates have 2+ years in technical support, strong Spanish/English communication, and