Remote Internet Support Specialist

IdeaTek; Wichita (KS); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Internet reimbursement

Tuition reimbursement for growth

Community engagement opportunities

Culture that values results and growth

Job summary

IdeaTek is hiring an Internet Support Specialist to help customers by troubleshooting wireless, fiber, and phone services. You will deliver empathetic, patient, and effective support while partnering with internal teams.

Remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri are encouraged to apply. This role requires scheduling flexibility, including training hours and potential weekend coverage, with a focus on clear communication and problem solving.

Qualifications

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role.
• Aptitude for technical troubleshooting.
• Ability to work effectively in a collaborative, team-oriented environment.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Technical troubleshooting

Customer service

Team collaboration

CRM software

Job description

IdeaTek is hiring an Internet Support Specialist to help customers by troubleshooting wireless, fiber, and phone services. You will deliver empathetic, patient, and effective support while partnering with internal teams.

Remote candidates located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri are encouraged to apply. This role requires scheduling flexibility, including training hours and potential weekend coverage, with a focus on clear communication and problem solving.