Internet Support Specialist - Bilingual

Ideatek Telcom LLC; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Benefits package (medical/dental/ve/41

Internet service reimbursement

Tuition reimbursement

Community engagement opportunities

Culture of integrity

Job summary

IdeaTek is seeking a Bilingual Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. You will troubleshoot issues, deliver outstanding service with empathy, and collaborate with internal teams to resolve problems efficiently.

This role supports remote work for qualified candidates in select states and emphasizes proactive follow-up and customer satisfaction. Ideal candidates have 2+ years in technical support, strong Spanish/English communication, and

Qualifications

• 2+ years in a technical troubleshooting role, help desk, or high-volume support.
• Fluent in Spanish and English.
• Availability for standard training hours and regular shifts, with some weekend coverage.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve issues accurately and efficiently.
• Provide consistently high level of service to IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive outcomes.
• Identify trends or recurring issues and share insights for process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every interaction.

Skills

Technical troubleshooting

Bilingual Spanish/English

Customer service

Tools

CRM software

Ticketing systems

Job description

A Day in the Life as an Bilingual Internet Support Specialist

A Bilingual Internet Support Specialist spends the day supporting customers by providing meaningful solutions through troubleshooting IdeaTek's wireless, fiber internet, and phone services. They deliver exceptional customer service with empathy, patience, and kindness, ensuring customers feel supported every step of the way. Throughout the day, they partner with internal teams to resolve issues efficiently, identify recurring themes, and share recommendations for process improvements. Proactive follow-up with customers helps ensure solutions are complete and expectations are exceeded. This position is open to remote candidates located in Kansas, Arizona, Tennessee, Oklahoma or Missouri.

What You’ll Do

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
• Provide a consistently high level of service to existing IdeaTek customers
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
• Identify trends or recurring issues and share insights to support process improvements
• Proactively follow up to confirm issues are resolved and expectations are met
• Demonstrate empathy, patience, and professionalism in every customer interaction

What We’re Looking For

• 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role
• Demonstrated aptitude for technical troubleshooting
• Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed
• Ability to work effectively in a collaborative, team-oriented environment
• Fluent in Spanish and English

What Will Help You Stand Out

• Previous experience in a technical support, help desk, or internet service provider (ISP) environment
• Familiarity with CRM, ticketing, or customer support systems
• Experience explaining technical concepts in a clear, customer-friendly way

Desired Attributes

• Strong problem-solving skills with a genuine desire to find solutions
• Demonstrated ability to think creatively when helping others
• High attention to detail with a focus on accuracy and follow-through
• Commitment to delivering service that consistently exceeds expectations

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We’re a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• We are Trustworthy - We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers - We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness - Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation - We’re always looking for ways to improve and redefine what’s possible.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.