Remote Bilingual Customer Support Specialist (Spanish/English)

AdNet AccountNet, Inc.; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Job summary

AdNet/AccountNet, Inc. is seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional service to callers, including handling complex and potential fraud-related concerns. The role is remote, with a 40-hour work week, Monday–Friday, 10:00 AM–6:00 PM EST.

Ideal candidates are fluent in Spanish and English, have at least 1 year of customer service experience, and can pass a background check while maintaining professionalism and empathy in a virtual setting.

Qualifications

• High School Diploma or GED required; some college coursework or degree preferred.
• Fluent in both Spanish and English, including verbal and written communication.
• Minimum of 1 year of customer service or customer support experience.
• Experience handling escalated or complex customer situations preferred.
• Ability to pass a criminal background check.
• Ability to work from home with a dedicated, distraction-free workspace.
• Strong computer skills and the ability to navigate multiple systems while assisting customers.
• Flexibility to work Monday through Friday, 10:00 AM to 6:00 PM EST.

Responsibilities

• Handle inbound customer calls in both English and Spanish.
• Assist customers with complex situations, including potential fraud-related concerns.
• Provide accurate information and unbiased guidance while following established procedures.
• Utilize multiple software systems and resources simultaneously during customer interactions.
• Demonstrate critical thinking and problem-solving skills to address customer needs.
• Collaborate with Tier 2 and Tier 3 support teams to resolve issues efficiently.
• Manage challenging customer interactions professionally and empathetically.
• Communicate effectively with team members, supervisors, and leadership in a virtual environment.
• Complete additional duties and responsibilities as assigned.

Skills

Bilingual Spanish-English

Customer service

Communication

Education

High School Diploma or GED

Some college coursework/degree preferred

Job description

AdNet/AccountNet, Inc. is seeking a Bilingual Customer Support Specialist (Spanish/English) to provide exceptional service to callers, including handling complex and potential fraud-related concerns. The role is remote, with a 40-hour work week, Monday–Friday, 10:00 AM–6:00 PM EST.

Ideal candidates are fluent in Spanish and English, have at least 1 year of customer service experience, and can pass a background check while maintaining professionalism and empathy in a virtual setting.