Bilingual Internal Account Manager (Floorplan)

Lendbuzz; Ipswich (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Lendbuzz is seeking an ambitious Internal Account Manager to drive growth across our automotive floorplan business and serve as a trusted partner to our dealership network. This desk-based sales and account role will prospect, onboard, and build relationships with new auto dealerships while collaborating with floorplan operations to educate partners and manage credit utilization.

You will expand the dealer network, ensure timely payments, and support day-to-day account needs with proactive

Qualifications

• 1-3+ years in account management, customer service, collections, or operations; automotive finance or dealership ops is a plus.
• Comfortable navigating CRM platforms and portfolio management tools.
• Strong organization and time-management to handle multiple priorities in a dynamic setting.
• Strong critical thinking with risk-conscious decision-making.
• Multilingual, especially Portuguese and/or Spanish, is required.

Responsibilities

• Audit reconciliation & asset tracking for floorplan inventory reports.
• Collections & portfolio management; be the primary contact for dealer partners and ensure timely payments.
• Assess risks across the portfolio and make risk-aware operational decisions to minimize financial risk.

Skills

CRM proficiency

Account management

Multilingual

Communication

Time management

Tools

CRM platforms

Portfolio management tools

Job description

We are seeking an ambitious Internal Account Manager to join our team and drive growth across our automotive floorplan business while serving as a trusted partner to our dealership network.
Operating as a desk-based sales and account specialist, you will leverage strong interpersonal skills and a proven sales aptitude to prospect, onboard, and establish relationships with new auto dealerships. In addition to expansion efforts, you will work hand-in-hand with our floorplan operations team to educate partners, manage credit utilization, and support day-to-day dealership account needs. Your proactive outreach and operational coordination will directly expand our dealer network and strengthen brand awareness in the commercial auto finance space.

Key Responsibilities

• Audit Reconciliation & Asset Tracking: Review and reconcile third-party floorplan inventory audit reports.
• Collections & Portfolio Management: Monitor daily account standings to ensure dealership payments are submitted on time. Serve as the primary point of contact for dealer partners, ensuring a high level of customer satisfaction with our floorplan services.
• Risk Management & Decision-Making: Assess situational risks across the portfolio and make grounded operational decisions to minimize financial risk.

Qualifications & Requirements

• Experience: 1-3+ years in account management, customer service, collections, or operations (experience in automotive finance, floorplanning, or dealership operations is a major plus). Comfortable navigating CRM platforms and portfolio management tools.
• Communication Skills: Professional, clear, and assertive phone and written communication; comfortable conducting firm collection calls while maintaining positive client relationships.
• Multitasking Ability: Exceptional organization and time-management skills with the ability to manage multiple priorities simultaneously in a dynamic setting.
• Problem-Solving & Risk Assessment: Strong critical thinking skills with a proven track record of making sound, risk-conscious decisions.
• Language Skills: Multilingual is required, particularly fluency in Portuguese and/or Spanish.

$65,000 - $75,000 a year