Bilingual Intake & Outreach Specialist

RiseBoro Community Partnership; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseBoro Community Partnership seeks an Intake Specialist to welcome clients across empowerment programs at 184 Wyckoff Ave and to review eligibility for programs like SNAP and Homebase. You will schedule appointments, make referrals, and discuss community resources with prospective clients, service providers, and agencies.

The role requires strong bilingual English/Spanish skills, excellent customer service, and the ability to handle confidential information.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a social services-related program.
• Bilingual English/Spanish required.
• Excellent customer service and communication skills.
• Knowledge of NYC public benefits system preferred.

Responsibilities

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide information on community resources.
• Screen and assess individuals for program eligibility and determine next steps.
• Review eligibility documentation to ensure compliance with contractual guidelines.
• Coordinate with the supervisor in scheduling new client intake.
• Ensure all client resources are up-to-date and available in the reception area.
• Perform outreach activities to publicize program offerings and availability of services.
• Receive and sort mail deliveries and keep the reception area organized, safe, and presentable.
• Data entry, filing, copying, and faxing with accuracy.
• Maintain daily logs of client and staff signatures; ensure all sign daily.
• Assist in preparing letters and documents for outreach activities.
• Other related duties as assigned.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Client databases

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Client databases

Job description

RiseBoro Community Partnership seeks an Intake Specialist to welcome clients across empowerment programs at 184 Wyckoff Ave and to review eligibility for programs like SNAP and Homebase. You will schedule appointments, make referrals, and discuss community resources with prospective clients, service providers, and agencies.

The role requires strong bilingual English/Spanish skills, excellent customer service, and the ability to handle confidential information.