Bilingual Intake & Family Services Coordinator

Jrfnj; Perth Amboy (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision coverage

403B Retirement Plan

Vacation and PTO (10 days)

Federal holidays

Professional Development

Job summary

Jewish Renaissance Foundation in Perth Amboy, NJ seeks an Intake Coordinator to support the Family Assistance Center. You will greet participants, collect eligibility data, enter documents into EmpowOR, and coordinate with case managers and store staff to connect clients with needed services.

Responsibilities include outreach via phone and email, initial screening for eligibility, maintaining confidential records, and reporting on program activity. Fluency in English/Spanish preferred.

Qualifications

• High School Diploma and at least two years’ experience providing customer service, preferably in work related to family assistance.
• Have knowledge of or experience with empathetic customer service.
• Proficient knowledge of Microsoft Office products, specifically Word, Excel, Outlook, and PowerPoint.
• Must be well-organized and have good time management skills.
• Ability to acclimate easily to policy changes and responsibilities.
• Take initiative and be able to work in a team setting and independently.
• Must be culturally sensitive to health and well-being of all, addressing disparities and inequities.
• Must be able to speak, read, and write English/Spanish proficiently.

Responsibilities

• Answering the phone or greeting participants utilizing customer service skills.
• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool.
• Register participants/families with confidentiality into the program, records, collects, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers and Wellness Coordinator to track and keep up to date all participant information and documentation.
• Maintain positive relationships with nonprofit organizations, social services providers, and other community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing any items.
• Provide support with identifying resources for participants and make a direct connection with the person to contact for referrals.
• Support “My Choice Store” with food pick up and on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

Skills

Customer Service

Empathetic Service

Microsoft Office

Time Management

Teamwork

Bilingual English/Spanish

Education

High School Diploma

Tools

EmpowOR

Word

Excel

Outlook

PowerPoint

Job description

Jewish Renaissance Foundation in Perth Amboy, NJ seeks an Intake Coordinator to support the Family Assistance Center. You will greet participants, collect eligibility data, enter documents into EmpowOR, and coordinate with case managers and store staff to connect clients with needed services.

Responsibilities include outreach via phone and email, initial screening for eligibility, maintaining confidential records, and reporting on program activity. Fluency in English/Spanish preferred.