Bilingual Intake Coordinator

Unique Care Community Service; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Heavens Hands Community Services, Inc. is seeking a bilingual Intake Coordinator to manage OPWDD referrals, intake, eligibility, enrollment, and transition for individuals with developmental disabilities in Brooklyn/Queens.

The role requires English/Spanish communication, strong documentation practices, and respectful engagement with families and care teams. The position supports intake tracking, service coordination, and enrollment processes, ensuring confidentiality and compliance with OPWDD

Qualifications

• Associate or bachelor’s degree in human services, Social Work, Psychology, or related field preferred.
• Fluency in English and Spanish required.
• Experience with OPWDD or similar disability services is preferred.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Serve as the initial agency contact for individuals and families seeking OPWDD services.
• Receive and process referrals from multiple sources including Care Managers and OPWDD personnel.
• Conduct intake interviews to gather diagnoses, needs, and service preferences.
• Explain OPWDD services and agency processes in English and Spanish as appropriate.
• Coordinate referrals from inquiry through enrollment and disposition.
• Maintain organized intake files and ensure documentation is complete and secure.
• Communicate with families and guardians professionally and respectfully.
• Follow OPWDD regulations and agency policies; participate in audits and QA activities.

Skills

Bilingual English/Spanish

Strong communication skills

Organizational skills

Documentation practices

Microsoft Office

Confidentiality

Education

Associate or Bachelor’s degree in human services / related field

Tools

Electronic health/records systems

Microsoft Office

Job description

Heavens Hands Community Services, Inc. is seeking a bilingual Intake Coordinator to manage OPWDD referrals, intake, eligibility, enrollment, and transition for individuals with developmental disabilities in Brooklyn/Queens.

The role requires English/Spanish communication, strong documentation practices, and respectful engagement with families and care teams. The position supports intake tracking, service coordination, and enrollment processes, ensuring confidentiality and compliance with OPWDD