Intake Specialist, NYC Benefits (54648)

RiseBoro Community Partnership; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

RiseBoro Community Partnership seeks an Intake Specialist to welcome clients across empowerment programs at 184 Wyckoff Ave and to review eligibility for programs like SNAP and Homebase. You will schedule appointments, make referrals, and discuss community resources with prospective clients, service providers, and agencies.

The role requires strong bilingual English/Spanish skills, excellent customer service, and the ability to handle confidential information.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a social services-related program.
• Bilingual English/Spanish required.
• Excellent customer service and communication skills.
• Knowledge of NYC public benefits system preferred.

Responsibilities

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide information on community resources.
• Screen and assess individuals for program eligibility and determine next steps.
• Review eligibility documentation to ensure compliance with contractual guidelines.
• Coordinate with the supervisor in scheduling new client intake.
• Ensure all client resources are up-to-date and available in the reception area.
• Perform outreach activities to publicize program offerings and availability of services.
• Receive and sort mail deliveries and keep the reception area organized, safe, and presentable.
• Data entry, filing, copying, and faxing with accuracy.
• Maintain daily logs of client and staff signatures; ensure all sign daily.
• Assist in preparing letters and documents for outreach activities.
• Other related duties as assigned.

Skills

Bilingual English/Spanish

Microsoft Office Suite

Client databases

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Client databases

Job description

Essential Duties And Responsibilities

The Intake Specialist is responsible for welcoming clients for all of the RiseBoro Empowerment programs housed at our 184 Wyckoff Ave. location, including the Supplemental Nutrition Assistance Program and Homebase. The Intake Specialist will be representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders. Specific duties and responsibilities include:

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provides all individuals with information on community resources
• Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance
• Review eligibility documentation to ensure compliance with contractual guidelines
• Coordinate with the supervisor in scheduling new client intake
• Ensure all client resources are up-to-date and available in the reception area
• Perform periodic outreach activities to publicize the program offerings and communicate the availability of services
• Receive and sort mail deliveries and ensure the reception area is organized, safe, and presentable
• Ensure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxing
• Maintain daily logs of client and staff signatures; ensure all sign daily
• Assist in preparing letters and documents for community-based outreach activities
• Other related duties as assigned

COMPETENCIES

• Bilingual English/Spanish speaker required
• Knowledge of the NYC public benefits system, ACCESS HRA, HRA, and DHS preferred
• Demonstrated experience working in non-profit organizations preferred
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent organizational skills with attention to detail
• Ability to effectively multi-task, follow up processes, and produce quality work on time
• Ability to work independently and collaboratively as a team
• A self-starter with a positive enthusiastic attitude
• Demonstrated ability to work with a diverse population, and contribute to building a positive team spirit
• Ability to be flexible and adaptable
• Ability to travel with necessary supplies and job equipment i.e. laptop, educational materials for various community sites or events
• Commitment to RiseBoro's mission, vision, and values
• Experience in Microsoft Office Suite and client databases preferred
• Ability to exercise good judgment and maintain confidentiality, particularly with client information
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION And EXPERIENCE

• High School Diploma or equivalent required
• A minimum of one (1) year of experience working in a social services-related program

Qualifications

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.