Bilingual Intake & Outreach Navigator

Riseboro Community Partnership; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

RiseBoro Community Partnership is seeking an Intake Specialist to welcome clients at 184 Wyckoff Ave. The role involves coordinating intake, reviewing eligibility, making referrals, and guiding clients to community resources.

The position requires bilingual English/Spanish skills and experience in nonprofit settings. You will support outreach activities, maintain organized reception areas, and handle administrative tasks including data entry and mail management.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a social services-related program.
• Bilingual English/Spanish required.
• Experience with MS Office and client databases preferred.

Responsibilities

• Coordinate the intake process and review eligibility documentation.
• Schedule appointments, make referrals, and provide information on resources.
• Screen for program eligibility and determine next steps.
• Maintain daily client and staff logs and up-to-date resources.
• Assist with outreach, data entry, filing, copying, and mail/receiving duties.

Skills

Bilingual EN/ES

Non-profit experience

Customer service

Communication skills

Organizational skills

Multi-tasking

Teamwork

Self-starter

Diversity awareness

Adaptability

Travel availability

Mission alignment

Education

High School Diploma or equivalent

Tools

MS Office

Client databases

Job description

RiseBoro Community Partnership is seeking an Intake Specialist to welcome clients at 184 Wyckoff Ave. The role involves coordinating intake, reviewing eligibility, making referrals, and guiding clients to community resources.

The position requires bilingual English/Spanish skills and experience in nonprofit settings. You will support outreach activities, maintain organized reception areas, and handle administrative tasks including data entry and mail management.