Intake Specialist, NYC Benefits

Riseboro Community Partnership; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

RiseBoro Community Partnership is seeking an Intake Specialist to welcome clients at 184 Wyckoff Ave. The role involves coordinating intake, reviewing eligibility, making referrals, and guiding clients to community resources.

The position requires bilingual English/Spanish skills and experience in nonprofit settings. You will support outreach activities, maintain organized reception areas, and handle administrative tasks including data entry and mail management.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in a social services-related program.
• Bilingual English/Spanish required.
• Experience with MS Office and client databases preferred.

Responsibilities

• Coordinate the intake process and review eligibility documentation.
• Schedule appointments, make referrals, and provide information on resources.
• Screen for program eligibility and determine next steps.
• Maintain daily client and staff logs and up-to-date resources.
• Assist with outreach, data entry, filing, copying, and mail/receiving duties.

Skills

Bilingual EN/ES

Non-profit experience

Customer service

Communication skills

Organizational skills

Multi-tasking

Teamwork

Self-starter

Diversity awareness

Adaptability

Travel availability

Mission alignment

Education

High School Diploma or equivalent

Tools

MS Office

Client databases

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIESThe Intake Specialist is responsible for welcoming clients for all of the RiseBoro Empowerment programs housed at our 184 Wyckoff Ave. location, including the Supplemental Nutrition Assistance Program and Homebase. The Intake Specialist will be representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders. Specific duties and responsibilities include:Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provides all individuals with information on community resourcesScreen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistanceReview eligibility documentation to ensure compliance with contractual guidelinesCoordinate with the supervisor in scheduling new client intakeEnsure all client resources are up-to-date and available in the reception areaPerform periodic outreach activities to publicize the program offerings and communicate the availability of servicesReceive and sort mail deliveries and ensure the reception area is organized, safe, and presentableEnsure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxingMaintain daily logs of client and staff signatures; ensure all sign dailyAssist in preparing letters and documents for community-based outreach activitiesOther related duties as assignedCOMPETENCIESBilingual English/Spanish speaker requiredKnowledge of the NYC public benefits system, ACCESS HRA, HRA, and DHS preferredDemonstrated experience working in non-profit organizations preferredExcellent customer service skillsExcellent oral and written communication skillsExcellent organizational skills with attention to detailAbility to effectively multi-task, follow up processes, and produce quality work on timeAbility to work independently and collaboratively as a teamA self-starter with a positive enthusiastic attitudeDemonstrated ability to work with a diverse population, and contribute to building a positive team spiritAbility to be flexible and adaptableAbility to travel with necessary supplies and job equipment i.e. laptop, educational materials for various community sites or eventsCommitment to RiseBoro’s mission, vision, and valuesExperience in Microsoft Office Suite and client databases preferredAbility to exercise good judgment and maintain confidentiality, particularly with client informationAbility to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communitiesCommitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)EDUCATION and EXPERIENCEHigh School Diploma or equivalent requiredA minimum of one (1) year of experience working in a social services-related programIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.