Bilingual Intake Coordinator - Family Services & Support

Jewish Renaissance Foundation; Perth Amboy (NJ); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Company paid medical coverage

Dental, Vision, and supplemental Aflac

403B Retirement Plan

Vacation and choice days (prorated)

13 company-paid federal holidays

Professional Development opportunities

Job summary

Jewish Renaissance Foundation in New Jersey is seeking an Intake Coordinator to support the Family Assistance Center (FAC). You will greet participants, gather eligibility information, and enter documents into EmpowOR while coordinating with Case Managers and the Wellness Coordinator to keep records up to date.

You will help participants access community resources, schedule visits, and coordinate referrals to appropriate services within the organization and partners.

Qualifications

• High School Diploma and at least two (2) years of customer service experience.
• Empathetic customer service and bilingual English/Spanish proficiency.
• Proficient with Word, Excel, Outlook and PowerPoint.

Responsibilities

• Answer the phone or greet participants using strong customer service skills.
• Return initial calls for assistance, reply to emails, and provide program information.
• Conduct an initial screening to determine client eligibility.
• Register participants with confidentiality into the program and upload documents into EmpowOR.
• Coordinate with Case Managers to track participant information and documentation.
• Maintain relationships with nonprofit partners and other JRF programs.
• Schedule appointments and perform follow ups for missing items.
• Support My Choice Store with food pickup and outreach.
• Assist with creating brochures and marketing materials.
• Attend team meetings and perform other duties as assigned.

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Organizational skills

Policy adaptability

Education

High School Diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

Jewish Renaissance Foundation in New Jersey is seeking an Intake Coordinator to support the Family Assistance Center (FAC). You will greet participants, gather eligibility information, and enter documents into EmpowOR while coordinating with Case Managers and the Wellness Coordinator to keep records up to date.

You will help participants access community resources, schedule visits, and coordinate referrals to appropriate services within the organization and partners.