Bilingual In-Take Coordinator

Jewish Renaissance Foundation; Perth Amboy (NJ); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company paid medical coverage

Dental, Vision, and supplemental Aflac

403B Retirement Plan

Vacation and choice days (prorated)

13 company-paid federal holidays

Professional Development opportunities

Descripción de la vacante

Jewish Renaissance Foundation in New Jersey is seeking an Intake Coordinator to support the Family Assistance Center (FAC). You will greet participants, gather eligibility information, and enter documents into EmpowOR while coordinating with Case Managers and the Wellness Coordinator to keep records up to date.

You will help participants access community resources, schedule visits, and coordinate referrals to appropriate services within the organization and partners.

Formación

• High School Diploma and at least two (2) years of customer service experience.
• Empathetic customer service and bilingual English/Spanish proficiency.
• Proficient with Word, Excel, Outlook and PowerPoint.

Responsabilidades

• Answer the phone or greet participants using strong customer service skills.
• Return initial calls for assistance, reply to emails, and provide program information.
• Conduct an initial screening to determine client eligibility.
• Register participants with confidentiality into the program and upload documents into EmpowOR.
• Coordinate with Case Managers to track participant information and documentation.
• Maintain relationships with nonprofit partners and other JRF programs.
• Schedule appointments and perform follow ups for missing items.
• Support My Choice Store with food pickup and outreach.
• Assist with creating brochures and marketing materials.
• Attend team meetings and perform other duties as assigned.

Conocimientos

Customer service

Microsoft Office

Bilingual English/Spanish

Organizational skills

Policy adaptability

Educación

High School Diploma

Herramientas

Word

Excel

Outlook

PowerPoint

Descripción del empleo

Job Summary: This position serves as support for the Family Assistance Center (FAC) at the Jewish Renaissance Foundation (JRF). FAC provides emergency assistance and family mentoring for community members as well as food through “My Choice Store”. The Intake Coordinator serves as the main point of contact for FAC participants including “My Choice Store”, assists the Case Managers and Choice Store Coordinator to assess eligibility for services. This position is chiefly responsible for the following core functions and performs other tasks as needed:

• Customer Service to greet participants in person and over the phone.
• Collect information and documents to determine eligibility for services and refer to the appropriate person for services within the organization or community partner.
• Enter data and upload documents into EmpowOR, our data management system.
• Communicate detailed information to FAC staff that accurately depicts the current situation of the participant/family.
• Track and report statistics about those calling in for assistance.

Responsibilities:

• Answering the phone or greeting participants utilizing customer service skills.
• Return initial phone calls for assistance, reply to inquiry emails, and provide applicable program information to community members, stakeholders, and partners.
• Conduct an initial screening to ensure client eligibility utilizing an intake screening tool.
• Register participants/families with confidentiality into the program, records, collects, stores, enters, copies, and uploads all pertinent documents and information to EmpowOR used by the FAC Program.
• Coordinate with Case Managers and Wellness Coordinator to track and keep up to date all participant information and documentation.
• Maintain positive relationships with nonprofit organizations, social services providers, and other community partners, including other JRF programs.
• Schedule participant appointments and perform periodic follow up with participants who are missing any items.
• Provide support with identifying resources for participants and make a direct connection with the person to contact for referrals.
• Support “My Choice Store” with food pick up and on shopping days when needed.
• Assist with the creation of visual materials, brochures, flyers, and marketing materials.
• Attend and contribute to team meetings.
• Perform other work-related duties as needed or as assigned by Supervisor.

Qualifications:

• High School Diploma and at least two (2) years’ experience providing customer service, preferably in work related to the delivery of family assistance with specific focus or passion for serving the community.
• Have knowledge of or experience with providing empathetic customer service.
• Proficient knowledge of Microsoft Office products, specifically Word, Excel, Outlook, and PowerPoint.
• Must be well-organized and have good time management skills.
• Ability to acclimate easily to policy changes and responsibilities.
• Take initiative and be able to work in a team setting and independently.
• Must be culturally sensitive considering our responsibility as a Community Action Agency to commit ourselves to the health and well-being of all, and to address systems and structures to dismantle disparities and inequities.
• Must be able to speak, read, and write English/Spanish proficiently.

Benefits:

• Company paid employee medical coverage (Eligible after 90 days of continuous employment)
• Access to Dental, Vision, and supplemental benefits through Aflac;
• Access to 403B Retirement Plan.
• Up to 10 days of vacation and 10 days of choice (prorated based on the hire date)
• 13company-paid federal holidays, eligible upon hire.
• Professional Development opportunities
• Pay Range: $17.85-$18.50/hr.