Bilingual Intake Coordinator — Behavioral Health

Looking Glass Community Services; Eugene (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) options

Paid training

PTO accrual ~18.01 hours/month

Job summary

Looking Glass Community Services is seeking a Bilingual/Bicultural Intake Coordinator to join our agency. The role involves providing trauma-informed customer service in English and Spanish, conducting screenings, scheduling, and ensuring accurate intake documentation.

The position requires a Bachelor's degree in a behavioral science field and relevant experience, with a preference for bilingual candidates and HIPAA knowledge. We value diversity and a supportive work culture.

Qualifications

• Bachelor's degree in behavioral science; 1 year of relevant work, or 3 years of combined work/education/experience.
• Bilingual/Bicultural with Latine/Hispanic background.
• Minimum two years' secretarial or business-related experience.
• Experience with mental health or substance use disorders preferred.
• Knowledge of behavioral health terminology and referral processes.
• Experience using EHR and MS Office applications.
• Certifiable as Qualified Mental Health Associate.

Responsibilities

• Be the first point of contact for individuals seeking behavioral health services.
• Conduct initial client screenings and assess appropriateness of services.
• Schedule appointments and verify eligibility and insurance.
• Maintain accurate documentation throughout the intake process.
• Ensure HIPAA compliance and confidentiality.

Skills

Bilingual English/Spanish

Trauma-informed service

HIPAA compliance

Education

Bachelor's degree in behavioral science

Qualified Mental Health Associate

Tools

EHR systems

Microsoft Office

Job description

Looking Glass Community Services is seeking a Bilingual/Bicultural Intake Coordinator to join our agency. The role involves providing trauma-informed customer service in English and Spanish, conducting screenings, scheduling, and ensuring accurate intake documentation.

The position requires a Bachelor's degree in a behavioral science field and relevant experience, with a preference for bilingual candidates and HIPAA knowledge. We value diversity and a supportive work culture.