Bilingual Intake Specialist

GREATER LAWRENCE COMMUNITY ACTION COUNCIL; United States; Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

GREATER LAWRENCE COMMUNITY ACTION COUNCIL seeks an Intake Specialist to support clients at the Community Service Center. You will manage front-desk duties, capture client data in Engage, and coordinate referrals to GLCAC services.

The role requires bilingual English/Spanish communication, strong MS Office and data entry skills, and the ability to obtain Notary Public certification within 90 days. A customer-focused approach is essential in a high-volume setting.

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish required.
• Proficient in Microsoft Office; experience with data entry and database management.
• Must acquire Notary Public certification within 90 days of employment.
• CORI & SORI background checks required within 30 days of hire.

Responsabilités

• Serve as first point of contact for clients and visitors in a professional office setting.
• Enter accurate client information into Engage and refer to appropriate services.
• Maintain up-to-date resources and referral information in databases and reference sources.
• Answer calls, screen inquiries, and relay messages as needed.
• Assist with pre-intake procedures, income guidelines, and documentation.
• Provide translation, notarization, and document copying as needed for CSC services.
• Support continuous improvement of customer service in a high-volume office.

Connaissances

Customer service

Bilingual English/Spanish

Microsoft Office

Data entry / database

Notary Public

CORI & SORI check

Independent work

Formation

High school diploma or GED

Description du poste

GREATER LAWRENCE COMMUNITY ACTION COUNCIL seeks an Intake Specialist to support clients at the Community Service Center. You will manage front-desk duties, capture client data in Engage, and coordinate referrals to GLCAC services.

The role requires bilingual English/Spanish communication, strong MS Office and data entry skills, and the ability to obtain Notary Public certification within 90 days. A customer-focused approach is essential in a high-volume setting.