Bilingual Intake Coordinator — English/Spanish Care Onboarding

Hamaspik Care; New York (NY); Sur place; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Life insurance

Paid time off

Paid holidays

Paid training

Résumé du poste

Hamaspik HomeCare is seeking a bilingual Intake Coordinator (English–Spanish) with 3–5 years of homecare intake and coordination experience. You will be the primary contact for prospective clients, gather and review information to determine service needs and eligibility, and ensure accurate records for timely service initiation.

You will collaborate with clients, families, nursing staff, and internal teams to support ongoing care coordination, assist with service applications, and refer to

Qualifications

• Fluency in both English and Spanish.
• 3–5 years of experience in homecare intake, preferably with client coordination responsibilities.
• Familiarity with homecare services, intake procedures, and related documentation requirements.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining accuracy and customer service.
• Experience with HRA/CASA is a plus.

Responsabilités

• Serve as the primary point of contact for prospective clients and their families, providing information about services, policies, and procedures.
• Coordinate the intake process, gathering and reviewing client information to determine service needs and eligibility.
• Collect and maintain accurate client records, including medical information, insurance details, consent forms, and other required documentation.
• Coordinate with clients, families, nursing staff, and other internal teams to facilitate timely service initiation and ongoing care coordination.
• Assist existing clients with applications for additional services when eligible.
• Refer clients to appropriate social service agencies or community resources when additional support is needed.
• Build and maintain strong relationships with clients, families, and other stakeholders through clear, empathetic, and professional communication.
• Ensure compliance with applicable regulatory requirements, documentation standards, and confidentiality policies.
• Participate in team meetings and ongoing training to remain current on homecare procedures and regulatory updates.

Description du poste

Hamaspik HomeCare is seeking a bilingual Intake Coordinator (English–Spanish) with 3–5 years of homecare intake and coordination experience. You will be the primary contact for prospective clients, gather and review information to determine service needs and eligibility, and ensure accurate records for timely service initiation.

You will collaborate with clients, families, nursing staff, and internal teams to support ongoing care coordination, assist with service applications, and refer to