Bilingual/Bicultural Intake Coordinator

Looking Glass Community Services; Eugene (OR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) options

PTO accrual and training

Paid training

Job summary

Looking Glass Community Services is hiring a Bilingual/Bicultural Intake Coordinator to join our agency in Oregon. This role serves as the first contact for individuals seeking behavioral health services, conducting screenings, verifying eligibility, and scheduling appointments while maintaining HIPAA-compliant documentation.

The ideal candidate is bilingual/bicultural with Latine/Hispanic lived experience, has 2+ years in secretarial or business-related roles, and holds a Bachelor’s in

Qualifications

• Bachelor's degree in a behavioral science field and 1 year of relevant work experience, or a combination of 3 years of relevant work, education, and experience.
• Bilingual/Bicultural with lived Latine/Hispanic experience; minimum two years' secretarial or business-related experience; bachelor's degree or equivalent.
• Experience with mental health or substance use disorders preferred.
• Familiarity with behavioral health terminology and referral processes.
• Experience using electronic health records (EHR) and Microsoft Office applications.
• Certified as a Qualified Mental Health Associate.

Responsibilities

• Serve as the first point of contact for individuals seeking behavioral health services.
• Conduct initial client screenings and assess service appropriateness.
• Verify eligibility and insurance; schedule appointments; ensure accurate intake documentation.
• Maintain confidentiality and HIPAA compliance; document in EHR.
• Support referrals to mental health and substance use treatment services.

Skills

Bilingual/Bicultural (English/Spanish)

EHR experience

Microsoft Office

Customer service

HIPAA/compliance awareness

Education

Bachelor's degree in behavioral science

Qualified Mental Health Associate certification

Tools

EHR systems

Microsoft Office

Job description

Looking Glass is Hiring a Bilingual/Bicultural Intake Coordinator to Join Our Agency!

OVERVIEW OF RESPONSIBILITIES:

The Bilingual Bicultural Intake Coordinator is the first point of contact for individuals seeking behavioral health services. This position provides compassionate, trauma-informed customer service in both English and Spanish, conducts initial client screenings, assesses for appropriateness of services, schedules appointments, verifies eligibility and insurance, and ensures accurate documentation throughout the intake process. The Bilingual Bicultural Intake Coordinator plays a critical role in connecting clients with appropriate mental health and substance use treatment services while maintaining confidentiality and compliance with HIPAA and organizational policies. They have the ability to draw from personal life experiences to support clients and enhance program operations.

ESSENTIAL QUALIFICATIONS:

Education: Bachelor's degree in behavioral science field and 1 year of relevant work experience, or a combination of 3 years of relevant work, education, and experience.

Experience: Bilingual/Bicultural with lived experience as a self-identified Latine/Hispanic individual; Minimum two years' secretarial or business-related experience, and a bachelor's degree in behavioral science field or a combination of three years of relevant work, education, training, and experience;

Experience working with individuals experiencing mental health disorders, substance use disorders, or co-occurring conditions is preferred.

Knowledge of behavioral health terminology, community resources, and referral processes.

Experience using electronic health records (EHR) and Microsoft Office applications.

Certifications: Certifiable as a Qualified Mental Health Associate

For more information on the Intake Coordinator Position, you can download the full job description below.

Compensation & Benefits

In order to hire and retain employees who truly share our mission to "build a better future for youth, adults, and families", we offer competitive benefits, compensation, a generous PTO accrual rate, and a positive work culture.

• Wage: $25/hour
• The benefits package includes medical, dental, vision, 401(k) options, and more!
• Paid Time Off (PTO) accrual rate starts at 0.1039 hours/hour worked, which is ~18.01 hours per month, equivalent to 5.4 weeks/year in the first year of employment.
  • PTO accrual rate increases with tenure at the agency.
• Paid in-depth training to ensure a successful transition into the agency and position.

Looking Glass is committed to recruiting employees who reflect the diversity of our community and the youth and families we serve. We value providing the highest level of quality services to our clients and we are committed to the pursuit of cultural awareness. We believe in the abilities of individuals and systems that respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, religions, sexual orientations, genders, and abilities in a manner that recognizes, affirms, and values the worth of individuals, families, and their communities and protects and preserves the dignity of each.

Our workforce and clientele represent a diverse set of people from all walks of life. As such, we are committed to fostering, cultivating, and preserving a culture of diversity and inclusion in the agency. All staff must embody and represent these, and other, Looking Glass agency values.

Looking Glass Community Services has provided crucial services to Lane County youth and families since 1970!

In compliance with applicable laws and licensing requirements, Looking Glass Human Resources Department conducts a background check on all new employees, non-paid staff (volunteers and interns), and existing staff as required. This is completed by the Background Check Unit with the State of Oregon per the Oregon Administrative Rules.

For more information on your responsibilities and obligations with a background check that is processed by the DHS Background Check Unit, please refer to the ORCHARDS background check system on their government website.