Bilingual Insurance Support Specialist (Spanish/English)

The Juris Agency; Aurora (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Nicole Hupp & Associates in Aurora, IL is seeking a Bilingual Customer Service Representative with insurance industry experience to join our in-person team. You will handle billing questions, policy servicing, coverage reviews, and client communications in English and Spanish, collaborating with sales and service to deliver outstanding service.

This role offers long-term growth in a fast-paced, team-oriented office, with a schedule that keeps evenings free and a focus on accuracy and client

Qualifications

• Bilingual Spanish/English required.
• Previous insurance agency experience required.
• Strong customer service and communication skills.
• Ability to handle a high volume of inbound calls and multitask.
• Must be comfortable working in office full time; no remote option.

Responsibilities

• Handle inbound customer service calls and assist with policy servicing needs.
• Process policy changes, billing questions, renewals, and coverage updates.
• Conduct coverage reviews and identify gaps in protection.
• Deliver professional, friendly, and efficient service at all times.
• Maintain accurate customer records and documentation.
• Build relationships to improve retention and satisfaction.
• Work with sales and service teams in a fast-paced office.
• Assist customers in both English and Spanish.
• Follow up with clients on policy needs and updates.
• Support agency growth through strong communication, organization, and attention to detail.

Skills

Bilingual Spanish/English

Customer service

High call volume

Communication skills

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

Nicole Hupp & Associates in Aurora, IL is seeking a Bilingual Customer Service Representative with insurance industry experience to join our in-person team. You will handle billing questions, policy servicing, coverage reviews, and client communications in English and Spanish, collaborating with sales and service to deliver outstanding service.

This role offers long-term growth in a fast-paced, team-oriented office, with a schedule that keeps evenings free and a focus on accuracy and client