Bilingual Insurance Customer Service Specialist

The Juris Agency; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Bet On You LLC | An Allstate Insurance Agency in Florida is seeking an Insurance Customer Service Representative who thrives on helping people, handles inquiries, and supports policyholders with empathy. In this role you will answer calls, review policy details, and guide customers through coverage options.

The ideal candidate has more than one year of insurance industry experience, is bilingual, and comfortable using CRM systems like Salesforce or Zendesk.

Qualifications

• More than one year of experience in the insurance industry.
• Must be bilingual.
• Friendly, professional demeanor with a customer-first mindset.
• Excellent verbal, written, and interpersonal communication skills.
• Strong knowledge of insurance products and policies.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Ability to stay organized, work under pressure, and meet deadlines.

Responsibilities

• Answer customer calls, resolve inquiries, and handle concerns with empathy and professionalism.
• Access customer accounts, review policy details, and manage policy updates accurately.
• Explain insurance products, coverage options, and benefits in clear, easy-to-understand language.
• Support customer retention, policy rewrites, and cross-selling across multiple insurance lines.
• Recommend coverage options based on each customer's needs.
• Document complaints, track resolutions, and maintain accurate CRM records.
• Build a helpful FAQ knowledge base to improve response times and customer satisfaction.
• Help train new team members on customer service best practices and insurance fundamentals.

Skills

Insurance industry experience

Bilingual

Customer service

CRM experience

Communication

Tools

Salesforce

Zendesk

Job description

Bet On You LLC | An Allstate Insurance Agency in Florida is seeking an Insurance Customer Service Representative who thrives on helping people, handles inquiries, and supports policyholders with empathy. In this role you will answer calls, review policy details, and guide customers through coverage options.

The ideal candidate has more than one year of insurance industry experience, is bilingual, and comfortable using CRM systems like Salesforce or Zendesk.