Bilingual Insurance Customer Service Representative | $50K$70K+ | Established Allstate Agency

Nicole Hupp & Associates; Aurora (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Job summary

Nicole Hupp & Associates in Aurora, IL seeks a bilingual insurance professional fluent in English and Spanish to assist policyholders with coverage questions. The role emphasizes clear communication, policy reviews, and accurate processing of changes, billing inquiries, and claims.

Ideal candidates hold a Property & Casualty license for Illinois, have 2+ years in customer-focused roles, and are comfortable navigating Allstate systems.

Qualifications

• Fluency in English and Spanish, written and spoken.
• Active Illinois Property & Casualty license.
• 2+ years in a customer-focused role, preferably insurance.

Responsibilities

• Serve as primary contact for Spanish and English-speaking policyholders with clear, compassionate guidance.
• Review policies and explain complex concepts in plain language.
• Process policy changes, billing inquiries, and claim reporting accurately.
• Identify gaps in coverage and offer recommendations to keep families protected.
• Maintain accurate client records for seamless service.
• Participate in team meetings to share feedback and celebrate success.

Skills

Bilingual English/Spanish

Education

Illinois Property & Casualty license

Tools

Allstate systems

Job description

Job Description

At Nicole Hupp & Associates, we believe that insurance is about more than just policies—it is about being there for our neighbors in Aurora when they need us most. As an established Allstate agency, we have spent years building a reputation based on trust, clarity, and genuine care. We are currently looking for a bilingual professional who shares our passion for helping people protect what matters most to them. This isn't just another service role; it is an opportunity to grow your career within a supportive office that values your unique background and language skills. You will spend your days connecting with our community, turning complicated insurance questions into straightforward, helpful answers. We prioritize a positive environment where every voice is heard and every team member is encouraged to learn and develop. If you enjoy making a tangible difference in people's lives and want to work in an inviting, stable, and growing office, we would love to welcome you to our team.

Benefits

• Mon-Fri Schedule
• Evenings Off
• Paid Time Off (PTO)
• Flexible Schedule
• Career Growth Opportunities
• Hands on Training

Responsibilities

Serve as the primary point of contact for our Spanish and English-speaking policyholders, providing clear, compassionate guidance on their coverage.

Review existing policies and explain complex insurance concepts in plain, easy-to-understand language.

Process policy changes, billing inquiries, and claim reporting with meticulous attention to detail.

Identify gaps in coverage during client interactions and offer thoughtful recommendations to ensure our families are properly protected.

Maintain accurate client records in our database to ensure seamless service for every person who walks through our doors.

Participate in team meetings to share feedback, solve challenges, and celebrate our collective success in serving the Aurora community.

Requirements

Fluency in both English and Spanish, both spoken and written.

Active Illinois Property and Casualty insurance license.

At least two years of experience in a customer-focused role, preferably within an insurance setting.

Deep familiarity with Allstate systems and procedures.

Strong comfort level with computers and navigating multiple software platforms simultaneously.

Exceptional problem-solving abilities and a calm, patient demeanor.