Bilingual Insurance Support Specialist (Spanish/English)

The Juris Agency; Aurora (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Mon-Fri Schedule

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Hands on Training

Job summary

Nicole Hupp & Associates in Aurora, IL seeks a bilingual insurance professional fluent in English and Spanish to assist policyholders with coverage questions. The role emphasizes clear communication, policy reviews, and accurate processing of changes, billing inquiries, and claims.

Ideal candidates hold a Property & Casualty license for Illinois, have 2+ years in customer-focused roles, and are comfortable navigating Allstate systems.

Qualifications

• Fluency in English and Spanish, written and spoken.
• Active Illinois Property & Casualty license.
• 2+ years in a customer-focused role, preferably insurance.

Responsibilities

• Serve as primary contact for Spanish and English-speaking policyholders with clear, compassionate guidance.
• Review policies and explain complex concepts in plain language.
• Process policy changes, billing inquiries, and claim reporting accurately.
• Identify gaps in coverage and offer recommendations to keep families protected.
• Maintain accurate client records for seamless service.
• Participate in team meetings to share feedback and celebrate success.

Skills

Bilingual English/Spanish

Education

Illinois Property & Casualty license

Tools

Allstate systems

Job description

Nicole Hupp & Associates in Aurora, IL seeks a bilingual insurance professional fluent in English and Spanish to assist policyholders with coverage questions. The role emphasizes clear communication, policy reviews, and accurate processing of changes, billing inquiries, and claims.

Ideal candidates hold a Property & Casualty license for Illinois, have 2+ years in customer-focused roles, and are comfortable navigating Allstate systems.