Bilingual Customer Service Representative (Insurance Experience Required) $50K+ Opportunity

The Juris Agency; Aurora (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Nicole Hupp & Associates in Aurora, IL is seeking a Bilingual Customer Service Representative with insurance industry experience to join our in-person team. You will handle billing questions, policy servicing, coverage reviews, and client communications in English and Spanish, collaborating with sales and service to deliver outstanding service.

This role offers long-term growth in a fast-paced, team-oriented office, with a schedule that keeps evenings free and a focus on accuracy and client

Qualifications

• Bilingual Spanish/English required.
• Previous insurance agency experience required.
• Strong customer service and communication skills.
• Ability to handle a high volume of inbound calls and multitask.
• Must be comfortable working in office full time; no remote option.

Responsibilities

• Handle inbound customer service calls and assist with policy servicing needs.
• Process policy changes, billing questions, renewals, and coverage updates.
• Conduct coverage reviews and identify gaps in protection.
• Deliver professional, friendly, and efficient service at all times.
• Maintain accurate customer records and documentation.
• Build relationships to improve retention and satisfaction.
• Work with sales and service teams in a fast-paced office.
• Assist customers in both English and Spanish.
• Follow up with clients on policy needs and updates.
• Support agency growth through strong communication, organization, and attention to detail.

Skills

Bilingual Spanish/English

Customer service

High call volume

Communication skills

Multi-tasking

Tools

Microsoft Office

CRM systems

Job description

Job Description

Nicole Hupp & Associates is a fast growing, high-volume insurance agency looking for an experienced Bilingual Customer Service Representative to join our team in our Aurora office.

This is not an entry level position. We are looking for someone who already has insurance and customer service experience, communicates professionally, thrives in a fast paced environment, and genuinely enjoys helping customers.

As part of our team, you will assist clients with billing questions, policy changes, coverage reviews, and overall account support while building strong customer relationships and delivering an outstanding customer experience. You will work closely with both our sales and service teams in a positive, team-oriented office environment focused on growth, accountability, and excellent service.

We are looking for someone who is organized, dependable, detail oriented, bilingual in Spanish and English, and comfortable handling a high volume of customer interactions throughout the day.

This is an in person position with long term growth opportunity, strong team support, and a $50K+ earning opportunity for the right candidate.

We are actively interviewing this week and looking to hire quickly.

Benefits

• Mon-Fri Schedule
• Evenings Off
• Paid Time Off (PTO)
• Career Growth Opportunities
• Flexible Schedule
• Hands on Training

Responsibilities

• Handle inbound customer service calls and assist clients with policy servicing needs
• Process policy changes, billing questions, renewals, and coverage updates
• Conduct coverage reviews and help identify gaps in protection
• Deliver professional, friendly, and efficient customer service at all times
• Maintain accurate customer records and detailed account documentation
• Build strong relationships with clients to improve retention and customer satisfaction
• Work closely with sales and service team members in a fast paced office environment
• Assist customers in both English and Spanish
• Follow up with clients regarding policy needs, documentation, and account updates
• Support agency growth through strong communication, organization, and attention to detail

Requirements

• Bilingual Spanish/English REQUIRED
• Previous insurance agency experience REQUIRED
• Strong customer service and communication skills
• Ability to handle a high volume of inbound calls and multitask efficiently
• Professional phone presence and strong relationship building skills
• Experience with customer management systems and Microsoft Office preferred
• Detail oriented, organized, and dependable
• Positive attitude with a strong work ethic and team mentality
• Ability to work in a fast paced, high energy office environment
• Must be comfortable working in office full time (no remote option)
• Active Property & Casualty license preferred, or willingness to obtain quickly