Bilingual Insurance Support Specialist (Eng/Spa) | PTO & Growth

The Juris Agency; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Sonia Reyna Farmers Insurance Agency is seeking a friendly, bilingual Customer Service Representative to support clients with insurance needs. The role emphasizes delivering outstanding service, staying organized in a fast-paced environment, and building lasting client relationships.

You will handle policy changes, billing questions, and coverage inquiries, while communicating fluently in English and Spanish to serve a diverse customer base. Training and growth opportunities are available.

Qualifications

• Bilingual (English and Spanish) required or willingness to obtain.
• Customer-focused with excellent communication skills.
• Organized, dependable, and detail-oriented.
• Comfortable learning agency systems and new technology.

Responsibilities

• Assist customers with policy changes, billing questions, and coverage inquiries.
• Answer inbound calls and provide timely, professional support.
• Communicate fluently in English and Spanish to assist a diverse client base.
• Review policies and identify opportunities for additional coverage where appropriate.
• Process policy updates and document customer interactions accurately.
• Work with the sales team to ensure a seamless client experience.
• Build strong relationships to encourage long-term customer retention.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Multitasking

Education

Property & Casualty license (or willingness to obtain)

Job description

Sonia Reyna Farmers Insurance Agency is seeking a friendly, bilingual Customer Service Representative to support clients with insurance needs. The role emphasizes delivering outstanding service, staying organized in a fast-paced environment, and building lasting client relationships.

You will handle policy changes, billing questions, and coverage inquiries, while communicating fluently in English and Spanish to serve a diverse customer base. Training and growth opportunities are available.