Bilingual Insurance Support Specialist - English/Spanish

Allied Solutions LLC; Carmel (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Paid Time Off

Job summary

Allied Solutions LLC in Carmel, Indiana, is seeking a Customer Service Specialist to handle inbound calls from borrowers, agents and lenders, verify insurance details, and update CPI records with speed and accuracy. Bilingual English/Spanish communication is a plus to support diverse customers.

The role emphasizes confidentiality, problem solving and reliable, professional service. You will contribute to loan histories, respond to inquiries, and work toward quality metrics while maintaining

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and organization.
• Excellent telephone, written and verbal communication skills with strong customer service focus.
• Ability to acknowledge and respect confidential information.
• Ability to learn quickly.

Responsibilities

• Inbound Calls - 90%: Handle incoming borrower, agent and lender calls at a professional level.
• Accurately compose written information for loan histories.
• Accurately verify, key and/or memo insurance information for CPI products and CPI cancels.
• Follow up and resolve customer problems or issues.
• Mentor fellow co-workers as requested by supervisor.
• Report any system and related issues.
• Rep will move into the Spanish queue.
• Meet set goals and workload expectations for productivity.
• Meet and exceed quality audits and metrics.
• Be coached and learn from previous errors and improve.
• Meet monthly regarding scorecard metrics.

Skills

Attention to detail

Problem solving

Customer service

Verbal communication

Written communication

Reliability

Confidentiality

Learn quickly

Education

High School Diploma or GED

Job description

Allied Solutions LLC in Carmel, Indiana, is seeking a Customer Service Specialist to handle inbound calls from borrowers, agents and lenders, verify insurance details, and update CPI records with speed and accuracy. Bilingual English/Spanish communication is a plus to support diverse customers.

The role emphasizes confidentiality, problem solving and reliable, professional service. You will contribute to loan histories, respond to inquiries, and work toward quality metrics while maintaining