Bilingual Part-Time CSR — Multilingual Support & Growth

The Juris Agency; Addison (IL); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Vision Insurance

Life Insurance

Dental Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Leticia Herrera Agency/American Family Insurance in Addison, IL is seeking a motivated Part-Time Bilingual Customer Service Representative to join our team. The ideal candidate is fluent in English and a second language, with excellent communication skills and a passion for helping others.

Responsibilities include handling inquiries by phone, email, and in-person interactions, processing policy information and claims, and maintaining accurate records.

Qualifications

• Fluency in English and a second language is required.
• Part-time schedule with Monday–Friday availability.
• Prior customer service experience preferred.
• Strong communication and time-management skills.
• Proficient with computer systems and software.

Responsibilities

• Provide excellent customer service via phone, email, and in-person interactions.
• Assist customers with inquiries, policy information, and claims processing.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team to ensure customer satisfaction and efficient service.

Skills

Customer service

Communication

Interpersonal skills

multitasking

Detail orientation

Education

High school diploma or equivalent

Certifications (extra)

Job description

Leticia Herrera Agency/American Family Insurance in Addison, IL is seeking a motivated Part-Time Bilingual Customer Service Representative to join our team. The ideal candidate is fluent in English and a second language, with excellent communication skills and a passion for helping others.

Responsibilities include handling inquiries by phone, email, and in-person interactions, processing policy information and claims, and maintaining accurate records.