Full-Time Bilingual Insurance Support Specialist

Florida One Insurance; Port Charlotte (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing support

Opportunities for growth

Job summary

Florida One Insurance in Port Charlotte, FL is hiring a Full-Time Bilingual Customer Service Representative to support a diverse client base on-site. You will handle inquiries in English and Spanish, help with policy updates, claims, and general questions, and guide customers through their coverage with clarity and empathy.

The role emphasizes strong communication, problem-solving, and teamwork with our agent staff.

Qualifications

• Fluency in English and Spanish (verbal and written) required.
• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Ability to work onsite in a fast-paced environment.
• Empathetic, patient, and professional demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy questions, updates, and claims.
• Guide clients through insurance products with clear explanations.
• Maintain accurate records and documentation.
• Collaborate with agents to ensure seamless service.

Skills

Bilingual English/Spanish

Customer Service

Verbal & Written Communication

Empathy

Problem Solving

Adaptability

Team Collaboration

Job description

Florida One Insurance in Port Charlotte, FL is hiring a Full-Time Bilingual Customer Service Representative to support a diverse client base on-site. You will handle inquiries in English and Spanish, help with policy updates, claims, and general questions, and guide customers through their coverage with clarity and empathy.

The role emphasizes strong communication, problem-solving, and teamwork with our agent staff.