Bilingual Insurance Service Associate - Remote

CSAA Insurance Group; Phoenix (AZ); Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Shift differential

Bilingual differential

Remote-friendly

Job summary

CSAA Insurance Group is hiring entry-level bilingual service agents in multiple locations across the United States, including Arizona. You will handle policyholder inquiries via phone, web, and chat, focusing on first-contact resolution and cross-selling compliant products.

A license in P&C or Personal Lines is required or obtained within six months. Training is comprehensive with virtual classroom and on-the-job components, lasting several weeks, and the schedule includes early mornings to

Qualifications

• High School Diploma/GED or equivalent with 1+ year relevant experience.
• Ability to train and work remotely as required.
• P&C or Personal Lines license; if not licensed, obtain within 6 months.

Responsibilities

• Handle policyholder requests via phone, web, and chat to drive first-contact resolution.
• Explain coverages, provide policy reviews, and generate quotes when needed.
• Support cross-selling and processing underwriting transactions within authority levels.

Skills

Bilingual English/Spanish

Customer service experience

Sales experience

Education

High School Diploma/GED

Associates or Bachelor's degree preferred

Job description

CSAA Insurance Group is hiring entry-level bilingual service agents in multiple locations across the United States, including Arizona. You will handle policyholder inquiries via phone, web, and chat, focusing on first-contact resolution and cross-selling compliant products.

A license in P&C or Personal Lines is required or obtained within six months. Training is comprehensive with virtual classroom and on-the-job components, lasting several weeks, and the schedule includes early mornings to