Remote Insurance Service Specialist - Bilingual

CSAA; New Jersey; Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Remote-friendly

Training program

Bilingual support

Job summary

CSAA Insurance Group, a AAA insurer, is hiring Insurance Service Associates for remote, entry-level policyholder support across the US. The role focuses on first-contact resolution via phone, web, and chat and requires active licensure within 6 months.

Training lasts 15 weeks starting 10/13/2026, with instructor-led virtual classroom and on-the-job training. This remote-friendly role emphasizes bilingual capability and strong communication in English and Spanish.

Qualifications

• High School Diploma/GED or a combination of education and 1+ year directly relevant work experience.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• P&C or Personal Lines License; if not licensed at time of hire, must obtain license within 6 months of hire date. Company will provide study materials and cover cost of licensing exam.

Responsibilities

• As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day!
• Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels.
• Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High School Diploma

Job description

CSAA Insurance Group, a AAA insurer, is hiring Insurance Service Associates for remote, entry-level policyholder support across the US. The role focuses on first-contact resolution via phone, web, and chat and requires active licensure within 6 months.

Training lasts 15 weeks starting 10/13/2026, with instructor-led virtual classroom and on-the-job training. This remote-friendly role emphasizes bilingual capability and strong communication in English and Spanish.