Bilingual Insurance Sales Specialist (EN/ES)

Christian Durand - State Farm Agent; Gaithersburg (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Opportunity for advancement

Competitive salary

Job summary

Christian Durand - State Farm Agent is seeking a bilingual (English/Spanish) Client Account Representative to serve as the main contact for customers, handle policy changes, billing questions, and cross-sell appropriate State Farm products. You will thrive in a role that combines service, sales goals, and relationship building.

The ideal candidate has strong communication skills, attention to detail, and a passion for helping people protect what matters most.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving skills.
• Sales or customer service experience preferred.
• Willingness to obtain licenses after hire if needed.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, and account servicing.
• Conduct policy reviews to ensure adequate coverage for clients.
• Educate customers about State Farm insurance and financial products.
• Identify opportunities to cross-sell and recommend additional products.
• Follow up on quotes, renewals, and outstanding requests.
• Process requests accurately and maintain detailed account records.
• Collaborate with the agency team to achieve office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication

Problem solving

Sales experience

High-stress handling

Job description

Christian Durand - State Farm Agent is seeking a bilingual (English/Spanish) Client Account Representative to serve as the main contact for customers, handle policy changes, billing questions, and cross-sell appropriate State Farm products. You will thrive in a role that combines service, sales goals, and relationship building.

The ideal candidate has strong communication skills, attention to detail, and a passion for helping people protect what matters most.