Bilingual Client Account Rep – Insurance & Growth

Christian Durand; Rockville (MD); On-site; USD 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Training & development

Competitive salary

Job summary

Christian Durand - State Farm Agent in Rockville is seeking a bilingual Customer Service Representative. This full-time role focuses on delivering outstanding service to clients, answering questions, processing policy changes, and identifying opportunities to cross-sell State Farm products.

You will build strong client relationships, handle billing questions, provide policy reviews, and work with the agency team to meet office goals.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Sales or customer service experience

Job description

Christian Durand - State Farm Agent in Rockville is seeking a bilingual Customer Service Representative. This full-time role focuses on delivering outstanding service to clients, answering questions, processing policy changes, and identifying opportunities to cross-sell State Farm products.

You will build strong client relationships, handle billing questions, provide policy reviews, and work with the agency team to meet office goals.