Bilingual Insurance Services & Sales Specialist

Durand Insurance & Financial Services; Rockville (MD); Presencial; USD 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Descripción de la vacante

Durand Insurance & Financial Services in Rockville is seeking a Customer Service Representative to join a State Farm agent team. You will serve as the main contact for clients, answering questions, processing changes, and supporting insurance needs with a focus on service excellence.

The role requires bilingual English/Spanish communication, strong interpersonal skills, and a drive to help clients protect what matters most.

Formación

• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving abilities.
• Self-motivated with a positive attitude and work ethic.
• Sales or customer service experience preferred.
• License in Property & Casualty and/or Life & Health insurance preferred or willingness to obtain after hire.

Responsabilidades

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Conocimientos

Bilingual English Spanish

Communication skills

Problem solving

Customer service experience

Sales experience

Descripción del empleo

Durand Insurance & Financial Services in Rockville is seeking a Customer Service Representative to join a State Farm agent team. You will serve as the main contact for clients, answering questions, processing changes, and supporting insurance needs with a focus on service excellence.

The role requires bilingual English/Spanish communication, strong interpersonal skills, and a drive to help clients protect what matters most.