Bilingual Insurance Sales & Service Specialist

State Farm Agent

Gaithersburg (MD)

On-site

USD 45,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

State Farm Agent team in Gaithersburg, MD seeks a bilingual (English/Spanish) Client Account Representative to deliver outstanding service, assist with policy changes, billing questions, and account servicing. You will identify cross-sell opportunities and help customers protect what matters most.

Ideal candidates communicate well, stay organized, and build lasting relationships while supporting growth and compliance within the agency.

Qualifications

Fluent in English and Spanish (spoken and written).
Communication and problem-solving skills.
Self-motivated with a positive attitude and strong work ethic.
Sales or customer service experience preferred.
Ability to handle high-stress situations calmly.

Responsibilities

Build and maintain strong customer relationships through exceptional service.
Assist customers with policy changes, billing questions, claims support, and account servicing.
Conduct policy reviews to ensure customers have the coverage that best fits their needs.
Educate customers about State Farm insurance and financial service products.
Identify opportunities to cross-sell and recommend additional products based on customer needs.
Follow up with customers regarding quotes, renewals, and outstanding requests.
Process customer requests accurately and maintain detailed account records.
Work collaboratively with the agency team to achieve individual and office goals.
Maintain compliance with State Farm guidelines and insurance regulations.