Bilingual Insurance Customer Service Representative (P&C, Life/Health)

gobravvo; Ashburn (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Base pay with commissions

PTO including vacation and sick days

Health benefit allowance

SEP retirement plan

Growth opportunities within agency

Job summary

State Farm agent in Ashburn, VA seeks a Bilingual Insurance Customer Service Representative fluent in Spanish and English. Active P&C and Life/Health licenses required.

You will deliver prompt, professional service across in-person, phone and digital channels to clients seeking quotes, policy changes, claims and billing. This role offers base pay with commissions, PTO, health benefit allowance and SEP retirement plan.

Qualifications

• Active P&C license required.
• Life and Health license preferred.
• Fluency in Spanish and English is required.
• Strong customer service and communication skills.
• Ability to learn and use insurance agency computer systems.

Responsibilities

• Establish and maintain positive relationships with insurance customers, providing ongoing support and follow-up as needed.
• Deliver prompt, accurate, and friendly customer service across in-person, phone, and digital channels.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Guide clients through the insurance review process, educating them on options and helping them make informed choices.
• Maintain high standards of professionalism and commitment to customer satisfaction.
• Provide timely activity reports to the agency principal.
• Stay current on product changes, licensing, and continuing education.

Skills

Bilingual Spanish/English

Active P&C license

Life/Health license preferred

Customer service

Interpersonal skills

Tools

Insurance systems

Job description

If you are a dedicated professional fluent in both Spanish and English with active insurance licenses, the role of Bilingual Insurance Customer Service Representative (P&C, Life/Health) offers a rewarding opportunity to advance your career in the insurance industry. Join a collaborative team environment focused on providing exceptional customer service and contributing to the ongoing success of a respected insurance agency. As a Bilingual Insurance Customer Service Representative (P&C, Life/Health), you will play a vital role in delivering a high-quality experience for clients, ensuring their insurance needs are met promptly and professionally.

Bilingual Insurance Customer Service Representative (P&C, Life/Health) - Summary

• Client-facing insurance customer service role requiring active P&C and Life/Health licenses
• Fluency in both Spanish and English required
• Opportunity to build strong customer relationships and support agency growth
• Work with a respected independent insurance agency as a valued team member

Duties & Responsibilities

• Establish and maintain positive relationships with insurance customers, providing ongoing support and follow-up as needed
• Deliver prompt, accurate, and friendly customer service across all channels, including in-person, phone, and digital communications
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
• Guide clients through the insurance review process, educating them on options and helping them make informed choices
• Maintain high standards of professionalism, work ethic, and commitment to customer satisfaction
• Provide timely and thorough activity reports to the agency principal
• Stay current on product changes, licensing, technical developments, and required continuing education

Salary & Benefits

• Competitive base pay with commission and bonus opportunities
• PTO including vacation and personal/sick days
• Health benefit allowance
• SEP retirement plan
• Valuable professional experience in the insurance sector
• Opportunities for growth and advancement within the agency

Qualifications & Requirements

• Active Property & Casualty (P&C) insurance license required
• Life and Health insurance license preferred
• Full professional fluency in Spanish and English
• Excellent interpersonal, written, verbal, and listening skills
• Demonstrated ability to work in a team-oriented environment
• Strong organizational skills and attention to detail
• Self-motivated, proactive, and able to multi-task effectively
• Ability to learn and utilize insurance agency computer systems
• Commitment to providing high-quality, accurate, and timely service
• People-oriented mindset and dedication to customer service excellence

Ideal Candidate Snapshot

• Bilingual (Spanish/English) professional with proven success in customer service or insurance roles
• Holds active P&C license and ideally a Life & Health license
• Organized, detail-oriented, and capable of thriving in a fast-paced environment
• Excellent communicator who genuinely enjoys helping others
• Self-starter who takes pride in going above and beyond for clients
• Motivated to grow within the insurance industry

Other Relevant Information

• This position is with an independent contractor State Farm agent, not with State Farm Insurance Companies.
• Employees of State Farm agents must meet all applicable licensing and training requirements.
• State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
• Equal opportunity employer. Applications from candidates of all backgrounds and experience levels are encouraged.