Bilingual Insurance Customer Service Representative

gobravvo; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonuses

Commissions

Paid vacation

Health insurance

401(k)

Job summary

State Farm independent contractor agent in Palmetto Bay, FL is seeking a Bilingual Insurance Customer Service Representative fluent in English and Spanish. The role combines sales and service, handling quotes, policy questions, and client needs with a focus on excellent service.

The ideal candidate holds Florida Property & Casualty and Life & Health licenses, demonstrates strong communication skills, and is comfortable networking to grow the agency's reach in the Spanish-speaking community and

Qualifications

• Bilingual proficiency in English and Spanish.
• Active Florida 4-40 Customer Representative License.
• Active Florida 2-20 General Lines Agent License.
• Excellent written, verbal, and listening communication skills.

Responsibilities

• Develop insurance quotes, present policy options, and close sales with new and existing clients.
• Establish and maintain positive customer relationships, providing ongoing support and follow-up as needed.
• Actively network and pursue new business opportunities within the community.
• Deliver prompt, accurate, and courteous service to all clients, ensuring questions are addressed.
• Adhere to agency policies and regulatory requirements, completing licensing updates as needed.

Skills

Bilingual English/Spanish

Customer service

Education

Florida 4-40 Customer Representative License

Florida 2-20 General Lines Agent License

Job description

The role of Bilingual Insurance Customer Service Representative offers an exciting opportunity for individuals fluent in both English and Spanish to build a dynamic career in the insurance industry. This full-time position serves as a vital point of contact for customers, supporting them with insurance products and services while demonstrating a commitment to exceptional service. Our agency, located in Palmetto Bay, FL, is seeking a customer-focused professional who brings a strong work ethic, outstanding communication skills, and a passion for helping clients protect what matters most.

As a Bilingual Insurance Customer Service Representative, you will engage daily with a diverse clientele, utilizing your bilingual abilities to bridge communication gaps and provide inclusive service. You will guide clients through insurance options, assist with policy questions, and ensure their needs are met efficiently and professionally. Your expertise will be key in developing long-term relationships, delivering prompt resolutions, and expanding our reach within the Spanish-speaking community in Palmetto Bay, FL.

This employment opportunity requires active Florida Property & Casualty and Life & Health licenses. Your role will involve generating insurance quotes, presenting policy options, and closing sales. You will also cultivate new business opportunities through networking and proactive outreach, contributing directly to agency growth. With a foundation built on teamwork and integrity, you'll play a crucial part in supporting our agency's mission of providing peace of mind through outstanding insurance solutions.

Our team values proactive individuals who thrive in a fast-paced setting. As a Bilingual Insurance Customer Service Representative, you must be able to juggle multiple tasks while maintaining a positive, solutions-oriented approach. Your responsibilities will include not only sales and service but also ongoing professional development to stay current with industry regulations and best practices. The agency offers a competitive compensation package, including base salary, bonuses, and commissions, as well as comprehensive benefits such as paid vacation, group health insurance, and a 401(k) retirement plan.

Palmetto Bay, FL, is known for its vibrant community and welcoming atmosphere, making it an excellent place to work and serve a diverse clientele. Within this supportive environment, you will have the opportunity to advance your insurance career, gain valuable experience, and make a positive impact on the lives of local families and businesses.

Bilingual Insurance Customer Service Representative - Summary

• Full-time customer-facing position supporting insurance clients in English and Spanish.
• Requires active Florida Property & Casualty and Life & Health licenses.
• Opportunity to work with a reputable independent State Farm agent in Palmetto Bay, FL.
• Involves both sales and service responsibilities in a fast-paced, team-oriented environment.

Duties & Responsibilities

• Develop insurance quotes, present policy options, and close sales with new and existing clients.
• Establish and maintain positive customer relationships, providing ongoing support and follow-up as needed.
• Actively network and pursue new business opportunities within the community.
• Deliver prompt, accurate, and courteous service to all clients, ensuring their questions and concerns are quickly addressed.
• Maintain a high level of professionalism and ethical standards in all interactions.
• Contribute to the agency's growth by identifying opportunities for additional financial services and insurance products.
• Adhere to all agency policies and regulatory requirements, completing necessary training and licensing updates as needed.

Salary & Benefits

• Competitive base salary with potential for bonuses and commissions based on performance.
• Piad vacation to support work-life balance.
• Group health insurance for comprehensive medical coverage.
• 401(k) retirement plan with company contribution options.

Qualifications & Requirements

• Bilingual proficiency in English and Spanish (required).
• Active Florida 4-40 Customer Representative License (required).
• Active Florida 2-20 General Lines Agent License (required).
• Strong enthusiasm for insurance and financial services, with the ability to communicate their value to clients.
• Excellent written, verbal, and listening communication skills.
• Ability to generate leads and secure appointments, even from cold contacts.
• Demonstrated commitment to continual professional growth and adherence to regulatory standards.

Ideal Candidate Snapshot

• Driven self-starter who thrives in a fast-paced, goal-oriented environment.
• Customer-centric mindset with a strong desire to help others.
• Team player who values collaboration and open communication.
• Detail-oriented and organized, with the ability to handle multiple responsibilities efficiently.
• Adaptable and eager to learn new skills in the insurance industry.

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
• Employees of State Farm agents must successfully complete all applicable licensing and training requirements.
• State Farm agents are independent contractors and hire their own employees; State Farm agent employees are not employees of State Farm.