Bilingual Insurance Account Manager

gobravvo; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Paid time off

Industry training

Career advancement

Job summary

State Farm Agency in Portland, Oregon seeks a Bilingual Insurance Account Manager fluent in Spanish and English to serve clients and prospects. This full-time role blends sales and service, focusing on understanding client needs and presenting suitable insurance solutions.

You will develop leads, schedule appointments, and maintain relationships, with training and licensing support provided. A base salary with commission/bonus, PTO, and career growth opportunities are offered.

Qualifications

• Bilingual fluency in Spanish and English is required.
• Desire to obtain or currently hold Property & Casualty and Life & Health licenses.
• Previous sales or customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Develop leads, schedule appointments, and identify customer needs.
• Market appropriate insurance products and services to clients.
• Establish and maintain customer relationships with ongoing follow-up.
• Provide prompt, accurate, and friendly customer service in both Spanish and English.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Collaborate with agency team to achieve business goals and meet sales targets.

Skills

Bilingual Spanish-English

Customer service

Sales experience

Job description

The role of Bilingual Insurance Account Manager is a dynamic, client-facing opportunity for individuals fluent in both Spanish and English. This position is designed for those who are passionate about customer service, relationship building, and helping clients find the insurance solutions that best meet their needs. As a valued member of a State Farm Agency team, you will have the chance to contribute to the growth and success of the agency while developing your professional skillset in the insurance industry. This full-time position provides a supportive environment where training and mentorship are available for driven candidates, regardless of prior insurance experience.

Working as a Bilingual Insurance Account Manager, you will be responsible for managing a portfolio of clients, engaging in proactive outreach, and delivering exceptional service to both new and existing policyholders. You will have the opportunity to use your bilingual skills to communicate clearly and confidently with Spanish and English-speaking clients, ensuring their needs are understood and addressed. The position offers a balance of sales and service responsibilities, with a strong focus on value-based conversations and building long-term client relationships.

As a Bilingual Insurance Account Manager, you will play a pivotal role in identifying customer needs and presenting appropriate insurance products and services. Your ability to empathize, listen actively, and provide accurate information will create a positive experience for every client interaction. You will work closely with the agency team to develop leads, schedule appointments, and support policy changes, claim submissions, and billing clarifications. The agency values ongoing learning and provides the necessary training and resources for you to obtain relevant insurance licenses, such as Property & Casualty and Life & Health, if you do not already possess them.

This is an excellent opportunity for motivated self-starters who thrive in a fast-paced, team-oriented environment. The position offers competitive compensation, including a base salary plus commission and bonus opportunities. You will also benefit from paid time off, valuable hands‑on experience, and clear pathways for career advancement within the agency.

Bilingual Insurance Account Manager - Summary

• Full-time role within a State Farm Agency, supporting Spanish and English-speaking clients
• Opportunity for career advancement and professional growth
• Comprehensive training and support for licensing and industry knowledge

Duties & Responsibilities

• Develop leads, schedule appointments, and identify customer needs
• Market appropriate insurance products and services to clients
• Establish and maintain customer relationships with ongoing follow-up
• Provide prompt, accurate, and friendly customer service in both Spanish and English
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Collaborate with agency team to achieve business goals and meet sales targets

Salary & Benefits

• Competitive base salary with commission and bonus potential
• Paid time off, including vacation and personal/sick days
• Valuable industry experience and training
• Opportunities for advancement and growth within the agency

Qualifications & Requirements

• Bilingual fluency in Spanish and English is required
• Desire to obtain or currently hold Property & Casualty and Life & Health insurance licenses
• Previous sales experience is preferred but not mandatory
• Successful track record of meeting sales goals is a plus
• Excellent written, verbal, and listening communication skills

Self-motivated with the ability to multitask and adapt in a fast-paced environment

Strong relationship-building and customer service skills

Ideal Candidate Snapshot

• Energetic and professional, eager to help the agency grow
• Thrives in a fast-paced, client-focused setting
• Motivated to learn and develop new skills within the insurance industry
• Demonstrates empathy, active listening, and attention to detail

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
• Employees of State Farm agents must complete applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees; their employees are not employees of State Farm
• The agency values diversity and is committed to providing equal opportunity in employment