Licensed Insurance Customer Service Representative

gobravvo; Plantation (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base salary + commissions

Six-month bonus eligibility

Paid time off (vacation, personal, PTO

Health insurance stipend

Hands-on insurance industry experience

Growth opportunities

Job summary

State Farm independent agency in Plantation, FL is seeking a Licensed Insurance Customer Service Representative (P&C) to support policyholders with inquiries, changes, claims, and billing. The role emphasizes needs-based reviews, accurate service, and proactive client engagement within a collaborative office setting.

Candidates should hold active Property & Casualty and Life & Health licenses, with preferred experience at State Farm and the ability to work bilingual in English and Spanish.

Qualifications

• Active Property & Casualty license (required)
• Active Life and Health license (required)
• Prior State Farm experience (required)
• Bilingual in English and Spanish preferred

Responsibilities

• Establish and strengthen relationships with policyholders through proactive communication
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Educate clients about insurance options via needs-based review processes
• Maintain high standards of accuracy and timeliness in all customer interactions
• Provide timely and thorough activity reports to the agent
• Remain current on product changes, licensing requirements, and continuing education
• Collaborate effectively with team members to achieve agency goals
• Uphold the agency’s commitment to outstanding customer experiences

Skills

Property & Casualty license

Life & Health license

State Farm experience

Bilingual English/Spanish

Job description

Licensed Insurance Customer Service Representative (P&C) plays a vital role in supporting an independent State Farm agency's mission to deliver exceptional service and value to clients. This full-time, in-office position in Plantation, FL, is ideal for a licensed professional who is passionate about insurance, client engagement, and contributing to agency growth. The successful candidate will leverage their industry knowledge and customer service skills to meet the needs of policyholders, provide guidance on insurance options, and ensure every client receives a remarkable and positive experience.

As a Licensed Insurance Customer Service Representative (P&C), you will use your active Property and Casualty license and prior State Farm experience to handle a variety of customer interactions. Your responsibilities will include responding to policy inquiries, processing changes, managing claims, and assisting with billing questions, all while maintaining a focus on accuracy and responsiveness. You will also have opportunities to educate customers on insurance products during needs-based reviews, helping them select the coverage that best fits their requirements.

The role requires a strong work ethic, dedication to service, and the ability to thrive in a dynamic team environment. You will contribute to the agency's success by building relationships with clients, following up on accounts as needed, and proactively solving problems that arise. Your ability to multi-task, stay organized, and provide timely reports to the agent will be crucial for ongoing success in this position.

If you are detail-oriented, self-motivated, and committed to professional development, this opportunity offers a supportive environment with valuable experience, competitive compensation, and the chance to advance your career within the agency. The agency encourages candidates who are bilingual in English and Spanish, as this enhances the ability to serve a diverse client base in Plantation, FL.

This position is with an independent State Farm agent, not with State Farm Insurance Companies. Employees of State Farm agents are required to complete all necessary licensing and training programs. State Farm agents are independent contractors who hire their own employees, and these employees are not employees of State Farm.

Licensed Insurance Customer Service Representative (P&C) - Summary

• Full-time, in-office position supporting an independent State Farm agency
• Focus on delivering exceptional customer service and insurance guidance
• Utilizes active Property and Casualty license and prior State Farm experience
• Opportunity to serve a dynamic and diverse community in Plantation, FL

Duties & Responsibilities

• Establish and strengthen relationships with policyholders through proactive communication
• Respond promptly to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Educate clients about insurance options via needs-based review processes
• Maintain high standards of accuracy and timeliness in all customer interactions
• Provide timely and thorough activity reports to the agent
• Remain current on product changes, licensing requirements, technical developments, and continuing education
• Collaborate effectively with team members to achieve agency goals
• Uphold the agency’s commitment to outstanding customer experiences

Salary & Benefits

• Competitive base salary with commission opportunities
• Bonus eligibility after 6 months of continuous employment
• Paid time off for vacation, personal days, and sick leave
• Health insurance stipend
• Valuable hands-on experience in the insurance industry
• Potential for growth and advancement within the agency

Qualifications & Requirements

• Active Property & Casualty insurance license (required)
• Active Life and Health insurance license (required)
• Prior State Farm experience (required)
• Ability to work in the Plantation, FL office location
• Excellent interpersonal, written, verbal, and listening skills
• Strong organizational skills and attention to detail
• Proactive problem-solving abilities
• Dedication to customer service and satisfaction
• Ability to learn and use computer systems efficiently
• Team player with the capacity to multi-task in a fast-paced environment
• Bilingual in English and Spanish preferred

Ideal Candidate Snapshot

• Licensed in Property & Casualty and Life & Health insurance
• Experienced with State Farm agency operations
• Demonstrates a positive, energetic, and professional demeanor
• Thrives in a team setting and is motivated by results
• Embraces opportunities for professional growth and learning
• Values accuracy and timeliness in work product

Other Relevant Information

• This is a full-time, in-office position located in Plantation, FL, offering the chance to work in a thriving, community-focused area.
• Competitive compensation and benefits are provided to support a positive work-life balance.
• Employment is with an independent State Farm agent; State Farm agents employees are not employees of State Farm Insurance Companies.
• All required legal disclaimers and licensing requirements apply.

EEO Statement: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.